RESOLVED: Form Assembly forms outage
Incident Discovery Time: 01:43pm on 11/09/2025 Time of Resolution: 05:14pm on 11/09/2025 Services Impacted: Form Assembly forms Description of Impact Form Assembly forms outage. This is used in undergrad admissions for event registrations and some recruiting functions. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was…
Resolved: Active Directory Credential Issues
Incident Discovery Time: 10:15am on 11/04/2025 Time of Resolution: 01:00pm on 11/04/2025 Services Impacted: Identity & Access Management (IAM), Active Directory Description of Impact A scheduled change disabled RC4 encryption for Active Directory. This caused users to fail authentication for some services reliant on AD (Mugar virtual machines, PowerShell, etc.). Incident Description and Resolution IS&T…
RESOLVED: Microsoft 365 (Azure) Service Degraded
Incident Discovery Time: 11:00am on 10/29/2025 Time of Resolution: 07:45pm on 10/29/2025 Services Impacted: Microsoft 365 (Azure) Incident Description Starting at approximately 11:00 EDT on 29 October 2025, customers and Microsoft services leveraging Azure Front Door (AFD) may had experienced latencies, timeouts, and errors. Microsoft confirmed that an inadvertent configuration change was the trigger event for…
RESOLVED: Amazon Web Services (AWS) Outage
Incident Discovery Time: 10:28am on 10/20/2025 Time of Resolution: 03:45pm on 10/20/2025 Services Impacted: Server Infrastructure, Amazon Web Services (AWS) Description of Impact Multiple BU services were inaccessible or degraded during the Amazon Web Services (AWS) outage. Affected services: BUworks Reporting (SAC), websites, Blackboard/Echo and many more. Incident Description and Resolution AWS identified the root…
Resolved: Medhub is down
The Educational Technology team resolved the issue in collaboration with the Medhub vendor….
Resolved: some card readers were offline
The contracted vendor has remediated all but 2 Cummington Ave and 5 Commonwealth Ave closets….
Resolved: Blackboard Data Sync Delays
Updates in Blackboard, pertaining to course creations, add/drops into course sites, and creation of new Blackboard accounts was delayed as a result of a sync issue between Campus Solutions and Blackboard….
Resolved: Password Resets Unavailable
Clients encountered an error message when attempting password resets via https://www.bu.edu/myaccount….
RESOLVED: Issue with the synchronization of the Campus Solutions to the Blackboard environment.
There is an issue with the synchronization of the Campus Solutions to the Blackboard environment.
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RESOLVED Blackboard: LTI Services down- Globally
Multiple integrations within Blackboard are not working, e.g. Kaltura, ECHO360, book publisher content, turnitin.
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