TechQual Survey

If you were randomly selected to complete the web-based survey about technology services at Boston University, we want to assure you that the survey is legitimate and we thank you for taking the time to complete it….

Resolved: Access to some websites may be slow or unavailable via BU (802.1x) wireless

While clients are connected to the BU (802.1x) wireless network, access to some websites may be slow or unavailable. This includes websites hosted at BU or elsewhere….

Resolved: StuVi Cable TV outage on floors 2-5

IS&T teams have not yet identified the cause of the incident, but are investigating….

Resolved – Service Impacting Incident: Blackboard Learn is currently unavailable

Blackboard Learn was down. Full service has been restored….

Resolved: BU Search and BU Calendar are currently unavailable

IS&T teams have resolved the incident.

Resolved: Exchange email – unavailable to some clients

IS&T teams have resolved the incident….

Resolved: Blackboard Learn Issue Uploading Documents

Incident Discovery Time: 09:00am on 10/15/2013 Services Impacted: Blackboard Learn Description of Impact Blackboard Learn is currently experiencing an issue when uploading documents. Current Status Resolved at 9:50am. IS&T teams have identified the the issue and are working toward resolution. The next update will be when this issue has been resolved….

Resolved – Service Impacting Incident: Enrollments into Blackboard Learn not working for some CPE students

The issue has been resolved and CPE student enrollments into Blackboard Learn are fully functional again….

Resolved – Service Impacting Incident: Blackboard Learn is very slow to load

Blackboard Learn was very slow to load and sluggish when in the system. Full service has been restored….

Resolved – Service Impacting Incident: Some printing services are down

Some print servers were having issues, affecting the ability to print in some departmental areas. IS&T teams have resolved the issue….