Resolved: Cisco phone system is not allowing new logins

The Cisco phone system was not allowing new logins. If a client was already logged in, basic phone services like taking and receiving calls were working. Full service has been restored….

Resolved: Concur Travel Services is currently unavailable

Concur Travel Services were unavailable. Full service has been restored….

Scheduled Maintenance: Mainframe Firewall – Sunday, 6/24, 12:00 AM – 8:00 AM

Due to scheduled maintenance several services will be unavailable on Sunday June 24 from 12:00 AM until 8:00 AM. The upgrade to the firewall will help protect services by monitoring incoming and outgoing connections and blocking unauthorized access. This outage is necessary to perform security and technical adjustments. The following services will be effected during…

RESOLVED: OnBase: License Unavailable Error Messages

RESOLVED: OnBase: License Unavailable Error Messages…

RESOLVED: Guest Wireless Unavailable

RESOLVED: Guest Wireless Unavailable…

OnBase upgrade and migration to the cloud are complete

The OnBase upgrade and migration to the cloud have been successfully completed.  Please be sure you are using an OnBase version 17 client to access OnBase.  You will now login with your BU Shibboleth ID and password, and authenticate via Duo.  Do not use your old OnBase password for the Unity and Outlook clients as…

Scheduled Maintainance: OnBase in READ ONLY mode through the weekend

The OnBase document management is currently in READ ONLY mode, and will be throughout the weekend. It is expected that once the upgrade is completed, full service will resume on Monday morning, June 11th. Please note that starting on Monday, users must have an upgraded Outlook client installed for Unity & Outlook, or have the…

Scheduled Maintenance: IS&T Data Archiving, Network File Storage & BU Web File Service – Sunday, June 10, 12AM – 11:59PM

Due to scheduled maintenance, IS&T Data Archiving, Network File Storage and BU Web File Service read-only service will be unavailable on Sunday June 10 from 12:01AM until 11:59PM. Local snapshots on read/write site will be available for file recoveries. Clients should use the following read-write service names during this time: Read-Write Read-Only archive.bu.edu bumc-y.bu.edu ca2001.bu.edu…

Resolved: Clients on the Fenway Campus cannot access Office365

Some clients on the Wheelock campus were unable to access Office365. Full service has been restored….

Scheduled Maintenance: OnBase – 5pm Thursday 6/7 until Monday morning 6/11

The OnBase document management service will be upgraded to the latest software version and moved to a hosted cloud-based solution this weekend. In preparation for the upgrade and move, we are asking all OnBase users to sign off before 5 p.m. on Thursday, June 7th. The OnBase service will be in “read only” mode during…