Resolved: Quest AppPortal slow for existing connections. New connections are not affected

Clients that were logged into the affected Quest AppPortal serverwere experiencing performance issues. New connections were not affected. Full service has been restored….

Exchange Email will be unavailable Sunday Aug. 23 from 12:01 – 8:00 a.m. EDT

Due to unexpected issues that required rollback of the changes made to Exchange on August 9, IS&T will need to reperform the maintenance work this coming Sunday, August 23 from 12:01 a.m. to 8 a.m. EDT, in preparation for the move from Exchange to Office 365 later this fall. This outage does NOT affect BU…

Resolved: BUTV is unavailable

Incident Discovery Time: 04:00pm on 08/13/2015 Time of Resolution: 03:35am on 08/14/2015 Services Impacted: Other – see description Description of Impact BUTV was unavailable throughout the Charles River Campus. Incident Description and Resolution IS&T teams have resolved the incident with vendor assistance. Additional Information The cause of this incident is under investigation. If you continue…

Access issues with shared file space for a number of departments

A number of academic and administrative departments are experiencing access issued with remotely hosted files….

Resolved: Intermittent access issues – Exchange email unavailable off-campus and via clients using IMAP

IS&T teams have completed the Exchange rollback from this morning. Full service to Exchange email (Outlook clients, web interface and mobile clients) has been restored….

COMPLETED: OnBase software platform to be upgraded to version 15 from August 6th through 9th.

The OnBase server upgrade to version 15 has been completed.  OnBase should be available and functioning normally on Monday morning. You will not be able to use OnBase until the client(s) on your desktop have been upgraded.  You are welcome to try OnBase and if a version 15 client comes up you should be fine….

Exchange Email will be unavailable Sunday Aug. 9 from 12:01 – 8:00 a.m. EDT

In preparation for the move from Exchange to Office 365 later this fall, there will be a scheduled outage of the Exchange email service on Sunday morning, August 9th from 12:01 a.m. to 8 a.m. EDT. This outage does NOT affect BU Google Mail or mail forwarded to another email service. Exchange email users…

2015 August Patch List

See below for security related patches released Between 08/01/15 and 08/31/15 Please note: Not all of these patches will be applicable to every machine, but all are included for informational purposes. Adobe APSB15-19 Adobe AIR for Windows APSB15-19 Adobe AIR for Mac OS X APSB15-19 Adobe Flash Player for Mac OS X…