Incident Discovery Time: 03:00pm on 08/11/2026 Time of Resolution: 05:04pm on 08/11/2026 Services Impacted: Telephone Services

Description of Impact

Voicemail services have been restored across BU campuses.

Incident Description and Resolution

IS&T teams and the vendor have resolved the incident.

Additional Information

The cause of this incident was determined to be caused by a change. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 03:00pm on 08/11/2026 Services Impacted: Telephone Services

Description of Impact

Voicemail services are currently unavailable across BU campuses.

Current Status

The vendor has reported that they are working with Cisco to resolve the issue. Next Update: 05:30pm

Previous Update

Incident Discovery Time: 03:00pm on 08/11/2026 Services Impacted: Telephone Services

Description of Impact

Voicemail services are currently unavailable across BU campuses.

Current Status

IS&T teams are actively working with the vendor.

Additional Information

Next update will be at 4:30pm