Resolved: Delayed Blackboard Course Site Creations and Enrollments
New Blackboard Learn course site creations, and enrollments were delayed as a result of an integration issue with Blackboard….
RESOLVED – Blackboard: ‘HTTP ERROR 503’ trying to access learn.bu.edu
Incident Discovery Time: 05:03pm on 08/19/2026 Time of Resolution: 12:40am on 08/20/2026 Services Impacted: Learning Management Systems Description of Impact Blackboard was unavailable Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be a vendor problem. If you continue to have issues, please contact…
Resolved: Voicemail Services were unavailable across BU campuses.
Voicemail messaging services were unavailable across BU Campuses….
Resolved: Voicemail services have been restored across BU campuses.
Voicemail services were unavailable across BU campuses….
Resolved: Xfinity Wireless Connectivity Issues
Incident Discovery Time: 09:00am on 08/06/2026 Services Impacted: Xfinity (Comcast) Wireless Description of Impact Clients in areas supported by Xfinity cannot authenticate to their resident network. Current Status Comcast has mitigated this issue. Additional Information The guest wireless is available as a workaround….
RESOLVED: ExamSoft Enterprise Portal Login Issues
Incident Discovery Time: 11:09am on 08/04/2026 Services Impacted: Assessment Systems, Examsoft Description of Impact The ExamSoft Enterprise Portal is currently experiencing an authentication issue that is preventing users from signing in with their Boston University credentials. After entering their BU credentials, users are incorrectly redirected to an ExamSoft login page. Current Status Resolved. IS&T teams…
Resolved: Sonia application was down.
IS&T teams have resolved the incident….
Resolved: Full URL was required to reach some BU websites
Clients were not able to reach BU websites without putting in the full URL….
Resolved: Clients may see an “Internal Server Error” when accessing duomgmt.bu.edu
Some clients may see an “Internal Server Error” when attempting to access duomgmt.bu.edu. …
RESOLVED – Concur Travel: partial outage effecting Travel Planning
Incident Discovery Time: 04:44pm on 06/16/2026 Time of Resolution: 08:23am on 06/17/2026 Services Impacted: Finance/HR/Procurement Systems Description of Impact Clients experienced an error when attempting to book Hilton Hotels. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be due to a partial vendor…