Resolved: Wired and wireless network is unavailable at Danielsen Hall (512 Beacon Street)

Tuesday, February 20th, 2024

Wired and wireless network is unavailable at Danielsen Hall (512 Beacon Street)

Resolved: Mail Delivery Failures (DMARC Errors)

Thursday, February 1st, 2024

Certain outgoing mail messages were failing to deliver to email addresses outside of BU….

Resolved: Partial Network Outage of Graduate Housing Locations

Wednesday, January 31st, 2024

There was a partial outage for some residential locations in East Campus/South Campus that utilize Xfinity Communities internet….

Resolved: Microsoft Teams intermittent issues

Friday, January 26th, 2024

There have been reports of various issues within Teams, including individual and team chats. This is an issue with Microsoft….

Resolved: The authentication services were slow and could fail when trying to access BU systems.

Monday, January 22nd, 2024

The authentication services were slow and could fail when trying to access BU systems.

IT Admin Toolbox Errors – Learning Management Systems

Thursday, January 11th, 2024

Incident Discovery Time: 01:20pm on 01/11/2024 Services Impacted: Learning Management Systems Description of Impact We are experiencing intermittent 504 errors when attempting to access the IT Admin Toolbox. Current Status IS&T teams are investigating the issue….

Network Services: Multiple buildings without power/networking

Wednesday, January 10th, 2024

Incident Discovery Time: 10:00am on 01/10/2024 Services Impacted: Network Services Description of Impact Multiple buildings have been reported to be without power and/or networking. Possibly related to the weather. Current building affected: SAR, 621 Comm., 141 Bays. Current Status IS&T teams are currently working to resolve the issues. Next Update: 12:00pm…

Resolved: Wireless and wired networking is unavailable on parts of the Charles River Campus.

Wednesday, January 3rd, 2024

Wireless and wired networking is unavailable on parts of the Charles River Campus….

Resolved: Power outage in the Shared Computing Cluster

Monday, December 18th, 2023

At 9:15 am power was restored to the SCC racks. RCS Systems Team successfully restored SCC operations by 10:15 am….

Resolved: Adobe License Tool malfunction

Monday, December 18th, 2023

Affected clients were corrected in the AdobeCC License tool and notified of the correction via email….