Resolved: Microsoft Copilot Access Issues

Thursday, February 6th, 2025

Details User impact: Users may have been unable to access Copilot. Users attempting to access Copilot via any non-commercial connection method may have seen an error message “It’s not you, it’s me.” Final status: After an extended period of monitoring, we confirmed that Copilot functionality is fully restored. Scope of impact: Any user attempting to…

Resolved: Huron Systems Are Down

Tuesday, January 21st, 2025

Incident Discovery Time: 02:04pm on 01/21/2025 Time of Resolution: 03:45pam on 01/22/2025 Services Impacted: Researching Computing Description of Impact Please be aware that the Huron systems are currently down, affecting key applications such as IACUC, AOPs, and Researchers COI. Current Status IS&T teams have resolved the incident. Additional Information The cause of this incident was…

Resolved: SAP Ariba catalogs are not available

Tuesday, January 21st, 2025

The BUworks punch out catalogs in Guided Buying are not available….

Resolved: TurnItIn’s Google integration is offline

Friday, January 17th, 2025

The vendor has resolved this issue….

Resolved: MedHub has been fixed

Friday, January 17th, 2025

The vendor has resolved the issue with bu.medhub.com ….

Resolved: MedHub was down

Wednesday, January 15th, 2025

The BUMC Educational Technology team worked with the vendor to resolve the issue….

Resolved: Shared Computing Cluster webportal was unavailable

Tuesday, January 14th, 2025

Research Computing has resolved the incident….

Resolved: Issues with Fall 2024 course evaluation reports (Blue)

Friday, January 3rd, 2025

Reports within Blue (Course Evaluation tool) were unavailable for some clients for Fall 2024 course evaluations….

RESOLVED : bi.bu.edu website not responding

Thursday, January 2nd, 2025

Incident Discovery Time: 12:51pm on 01/02/2025 Time of Resolution: 03:06pm on 01/02/2025 Services Impacted: Websites Description of Impact bi.bu.edu website was either not responding, or giving an error. Incident Description and Resolution IS&T teams have resolved the incident by rebooting a server. If you continue to have issues, please contact the IT Help Center. Previous…

RESOLVED: IS&T Hosted Filemaker Server not available

Thursday, January 2nd, 2025

Incident Discovery Time: 09:25am on 01/02/2025 Time of Resolution: 09:59am on 01/02/2025 Services Impacted: IS&T Hosted FileMaker Server Description of Impact FileMaker Server was unavailable Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be incorrect entry of server into a non-license compliance state….