RESOLVED: Printing – SHS PNC print service outage
Incident Discovery Time: 11:01am on 05/07/2026 Time of Resolution: 06:32pm on 05/07/2026 Services Impacted: Printing, SHS PNC print service stopped working Description of Impact We were seeing a recurrence of the print service issue at Student Health Services.This was impacting patient labels, lab samples, and critical handouts. Incident Description and Resolution The IS&T teams have…
Resolved: Examsoft Portal Unavailable for LAW, MED, and SDM
Access to the Examsoft portal for LAW, SDM, and MED was unavailable due to an expired certificate on the side of the vendor….
Resolved: Wired access has been restored, Wireless and Telephone Services remain unavailable at 145-147 Bay State Rd.
Wired, wireless network and telephone services are unavailable at 145-147 Baystate Rd….
Resolved: Integrations with Campus Solutions involving Faculty Data
Certain integrations that depend on faculty data in Campus Solutions were failing to load….
Resolved: Websites not available
Clients reported that some websites were unavailable….
RESOLVED: Echo360 content in Blackboard is not available
Incident Discovery Time: 07:50am on 04/23/2026 Time of Resolution: 11:53am on 04/23/2026 Services Impacted: Learning Management Systems Description of Impact An issue with LAW students accessing the Echo 360 recording within the Blackboard LTI. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be…
RESOLVED – ServiceNow: Mismatch between Service/Offerings
Incident Discovery Time: 06:17am on 04/22/2026 Time of Resolution: 10:11am on 04/22/2026 Services Impacted: Service Management Systems Description of Impact Mismatch between Service/Service Offering in ServiceNow. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be a Change. If you continue to have issues,…
RESOLVED: Shared Computing Cluster (SCC) Offline – Power Outage
Incident Discovery Time: 02:18am on 04/19/2026 Time of Resolution: 06:00am on 04/19/2026 Services Impacted: Research Computing, Shared Computing Cluster (SCC) Description of Impact An ITIC Level 4 power sag on the utility power feed caused several circuit breakers to trip due to overcurrent on some circuits in the facility, resulting in a power outage in…
Resolved: Outage affecting our Google storage provisioning
Incident Discovery Time: 09:19am on 04/17/2026 Time of Resolution: 09:30am on 04/17/2026 Services Impacted: Storage & Backup Services, Google Storage Outage Description of Impact As a result of the earlier grouper outage this week, a faculty affiliation group was removed from a downstream Google group that granted them their quotas. Incident Description and Resolution IS&T…
Resolved: Kaltura is currently unavailable
Incident Discovery Time: 03:28pm on 04/09/2026 Services Impacted: Teaching & Learning Technologies Description of Impact Kaltura was unavailable. Users may have been unable to access or view media content. Incident Description and Resolution IS&T teams have resolved the incident. If you continue to experience issues, please contact the IT Help Center. Additional Information The cause…