Information Services & Technology (IS&T) is staffed by more than 400 people who work in multiple buildings across the Charles River and Medical Campuses. IS&T is organized around the framework of Service Management and many of our staff members are ITIL certified.


To provide best-in-class technology and data services to support outstanding education, groundbreaking research, effective administration and a connected, secure community.


IS&T strives to be a leader, both within BU and among peers, in technology and data service quality and agility, founded on both proven practices and innovation.



  • Actively
  • With Intent to Understand
  • With Empathy
  • To Diverse Voices


  • From Colleagues
  • From Clients
  • From Peers
  • From Industry


  • By Example
  • With Creativity
  • With Optimism
  • Among our Peers


Commitment to Diversity

Learn about IS&T’s Commitment to Diversity, Equity, Inclusion & Accessibility.


Learn about BU technology governance on our Governance page.


IS&T uses a set of principles that are touchstones to be referenced in the development and execution of BU technology projects and operations.

Technology Plan

The Boston University Technology Plan was developed to guide the evolution of technology infrastructure and services at BU, both by the central technology organization, Information Services & Technology, and local/specialized technology support teams. The Technology Plan supports, both directly and foundationally, the strategic goals of the University Strategic Plan.


Learn about the departments within IS&T and download the IS&T Organization Chart.  Adobe Acrobat Reader required.