Information Services & Technology (IS&T) is staffed by more than 400 people who work in multiple buildings across the Charles River and Medical Campuses. IS&T is organized around the framework of Service Management and many of our staff members are ITIL certified.


To provide best-in-class technology and data services to support outstanding education, groundbreaking research, effective administration and a connected, secure community.


IS&T strives to be a leader, both within BU and among peers, in technology and data service quality and agility, founded on both proven practices and innovation.



  • Actively
  • With Intent to Understand
  • With Empathy
  • To Diverse Voices


  • From Colleagues
  • From Clients
  • From Peers
  • From Industry


  • By Example
  • With Creativity
  • With Optimism
  • Among our Peers


Learn about BU technology governance on our Governance page.

2015-2020 Technology Plan

The Boston University 2015-2020 Technology Plan was developed to guide the evolution of technology infrastructure and services at BU, both by the central technology organization, Information Services & Technology, and local/specialized technology support teams. The Technology Plan supports, both directly and foundationally, the strategic goals of the University Strategic Plan: Choosing to be Great.


Learn about the departments within IS&T and download the IS&T Organization Chart.  Adobe Acrobat Reader required.