2012 October Patch Listing

See below for security related patches released Between 10/01/12 and 10/31/12 Please note: Not all of these patches will be applicable to every machine, but all are included for informational purposes. Apple NONE Microsoft Update for Windows 7 (KB2756822) Update for Windows XP (KB2756822) Update for Windows 7 x64 (KB2756822) Windows Malicious Software Removal Tool…

BUworks Time Entry for Emergency Closings

When a BU-announced official emergency closing occurs, special time entry actions are required to ensure that all regularly scheduled University employees are paid properly for their full, planned work time during the closing. Similarly, for those who are required to work during the emergency closing, special codes are used to generate comp time or additional pay. Learn more…

UPDATE: IT Help Center open until Noon at Mugar, closed in Kenmore Square

The BU IT Help Center will be open until Noon today, October 29th. The location at 533 Commonwealth Ave in Kenmore Square will be closed. After 12pm, callers will have the option to leave an emergency voice message for issues that impact campus. [We previously reported that we would be open until 5pm, but we…

Resolved: Echo360 unavailable

Incident Discovery Time: 03:07pm on 10/26/2012 Time of Resolution: 03:47pm on 10/26/2012 Services Impacted: Echo360 – Classroom Recording Service Description of Impact Echo360 was unavailable. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The Echo Server needed to be restarted. If you continue to have issues, please contact the IT Help…

Resolved: Wired and Wireless Network Outage at 704 Commonwealth Ave.

Incident Discovery Time: 02:20pm on 10/24/2012 Services Impacted: Wired and Wireless Network Description of Impact Resolved Network issue impacting 704 Commonwealth Ave. Current Status IS&T teams have not yet identified the cause of the incident, but are investigating. Additional Information Clients will not be able to log into the network. Next Update: 03:20pm…

Resolved: Some departmental printers may be unavailable

Incident Discovery Time: 12:00pm on 10/17/2012 Time of Resolution: 07:30pm on 10/17/2012 Services Impacted: Printing Description of Impact Departmental printers that utilize the UPrint server were intermittently unavailable or produced garbled text. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information If you are still experiencing this issue, you may need to…

Resolved: Faculty/Staff Link is Currently Unavailable

If you continue to have issues, please contact the IT Help Center.

BUworks Punchout Catalogs in SRM Cannot Be Used with Firefox 16

Clients affected by this incident are advised to downgrade to FireFox 15. Please call the IT Help Center for assistance.

Crashplan Cloud Storage Server Connectivity Issue

Incident Discovery Time: 02:30pm on 10/16/2012 Services Impacted: Crashplan Cloud Storage Connectivity Description of Impact The Crashplan cloud storage server is intermittently losing connectivity. Current Status IS&T teams have not yet identified the cause ohf the incident, but are investigating with the vendor. Additional Information This incident may effect the ability to backup and restore….

Resolved: BUWorks problem displaying HR Master Data or Maintain Times.

Currently HR Master Data and Maintain Times are unavailable for some clients. Clients should use other browsers until this is corrected in the Service Pack update scheduled in November….