Resolved – Service-impacting Incident – WebLogin-authenticated services
Monday, February 28th, 2011
10:36pm on 02/28/2011 – Services utilizing WebLogin authentication experienced intermittent delays of up to one minute while logging in….
Resolved – Service-impacting Incident – SharePoint (Share.bu.edu)
Wednesday, February 16th, 2011
Resolution Time: 2/16/2011 8:45am Start Time: 2/16/2011 6:03am Services Impacted: SharePoint (share.bu.edu) Line of Business File Servers (including School of Social Work) Description of Impact: SharePoint and Line of Business files servers are currently unavailable. Resolution and Additional Information: Due to a faulty piece of networking equipment, SharePoint and Line of Business file servers were…
Resolved – Service-impacting Incident – Mugar Library Lab and desktops at some schools
Sunday, February 13th, 2011
Incident Resolution Time: 1:35pm 2/13/2011 Incident Discovery Time: 10:53am 2/13/2011 Services Affected Mugar Library Lab thin clients, access to desktops at some schools Description of Impact Individuals from a number of schools/departments, including Engineering and CFA, cannot currently use desktops, including Mugar Library Lab thin clients. Resolution and Additional Information IT staff have successfully restored…
Resolved – Service-impacting Incident – WebLogin-related services intermittently unavailable
Saturday, February 12th, 2011
Incident Resolution Time: 11:11am 2/12/2011 Incident Discovery Time: 8:30am 2/12/2011 Services-impacted: Some Web Login related services were unavailable Description of Impact Web Login related services were intermittently unavailable. Additionally, the ability to update websites within www.bu.edu was disabled during this incident. Resolution and additional Information IS&T have restored both Web Login services as well as…
Service-impacting Change – Mainframe, The Links, Blackboard, Blackboard Vista, and other services – 2/13 12am-6am
Thursday, February 10th, 2011
A number of major services will be unavailable for the duration of this change….
Service-impacting Change – Web Conferencing – 2/12 7am-5pm
Thursday, February 10th, 2011
Date: Saturday February 12th, 2011 Duration: 7:00 AM to 5:00 PM Services affected: Web Conferencing Description of impact: All services will be intermttently unavailable during this change Actions to be taken: Adobe Connect will perform system maintenance…
Resolved – Service-impacting Incident – WebLogin authenticated services
Wednesday, February 9th, 2011
11:10am on 02/09/2011
All services utilizing WebLogin authentication are currently unavailable. This includes but is not limited to: Blackboard 8, Blackboard Vista, The Links, ACS Horde Webmail, and WordPress
…
Resolved – Service-impacting Incident – WebLogin authenticated services
Wednesday, February 9th, 2011
9:55am
Services utilizing WebLogin authentication may be unavailable. There is an intermittent issue where the WebLogin page is slowly loading or timing out. This issue is not consistently happening for all clients….
Resolved – Service-impacting Maintenance – 2/4 6:30pm
Friday, February 4th, 2011
All services have returned to normal operation as of 10:05pm….
Resolved – Enterprise Information System Service Interruption
Friday, February 4th, 2011
10:08am
All services affected by this morning’s 5:30 AM power failure at the 881 Commonwealth Avenue data center have been restored….