Important alerts

RESEOLVED: MyPrint Services Outage

Incident Discovery Time: 02:23pm on 06/01/2026 Time of Resolution: 02:58pm on 06/05/2026 Services Impacted: MyPrint Service Outage Description of Impact Multiple students reported that the MyPrint service was currently unavailable. The issue was confirmed across several campus locations, including Yawkey, 610 Beacon St., the Kilachand Honors College residence, and Mugar Library. Incident Description and Resolution… [read more]

Resolved: Sonia application was down.

Saturday, July 11th, 2026

Incident Discovery Time: 04:03pm on 07/11/2026 Time of Resolution: 05:21am on 07/12/2026 Services Impacted: Student Systems

The Sonia application at https://sonia.bu.edu was returning an error.

IS&T teams have resolved the incident.

The cause of this incident was determined to be a service account that expired. If you continue to have issues, please contact the IT Help Center.

Incident Discovery Time: 04:03pm on 07/11/2026 Services Impacted: Integration Services

The Sonia application at https://sonia.bu.edu/ returns a runtime error.

IS&T teams have not yet identified the cause of the incident, but are investigating. Next Update:: upon resolution.