RESOLVED – Turnitin Draft Coach is experiencing service degradation.
Incident Discovery Time: 04:59pm on 06/01/2026 Time of Resolution: 09:37am on 06/05/2026 Services Impacted: Assessment Systems, Turnitin Draft Coach Description of Impact The Turnitin Draft Coach service was experiencing some issues. EdTech looked into it with the vendor. Incident Description and Resolution IS&T teams have resolved the incident. The Turnitin Draft Coach service has been…
RESOLVED: Xfinity WiFi outage across multiple residential buildings
Incident Discovery Time: 01:35pm on 06/02/2026 Time of Resolution: 09:53pm on 06/02/2026 Services Impacted: Xfinity WiFi outage across multiple residential buildings Description of Impact A vendor-related issue caused the Xfinity WiFi outage across multiple residential buildings. Incident Description and Resolution Comcast resolved the issue, as reported by the service provider – Instructed affected students may…
Scheduled Network Maintenance: 5/26 – 5/29
Please be aware of upcoming scheduled maintenance affecting network connectivity in Academic and Administrative Buildings across the Charles River Campus….
RESOLVED: Printing – SHS PNC print service outage
Incident Discovery Time: 11:01am on 05/07/2026 Time of Resolution: 06:32pm on 05/07/2026 Services Impacted: Printing, SHS PNC print service stopped working Description of Impact We were seeing a recurrence of the print service issue at Student Health Services.This was impacting patient labels, lab samples, and critical handouts. Incident Description and Resolution The IS&T teams have…
Resolved: Examsoft Portal Unavailable for LAW, MED, and SDM
Access to the Examsoft portal for LAW, SDM, and MED was unavailable due to an expired certificate on the side of the vendor….
Resolved: Wired access has been restored, Wireless and Telephone Services remain unavailable at 145-147 Bay State Rd.
Wired, wireless network and telephone services are unavailable at 145-147 Baystate Rd….
Resolved: Websites not available
Clients reported that some websites were unavailable….
RESOLVED: Echo360 content in Blackboard is not available
Incident Discovery Time: 07:50am on 04/23/2026 Time of Resolution: 11:53am on 04/23/2026 Services Impacted: Learning Management Systems Description of Impact An issue with LAW students accessing the Echo 360 recording within the Blackboard LTI. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be…
SCHEDULED MAINTENANCE: BUworks Reporting – Sun 4/26
Please be advised that BUworks Reporting(IP) and Reporting(SAC) will be unavailable for scheduled maintenance from 8:00 AM to 9:00 AM on Sunday, April 26, 2026. This downtime is required to perform platform updates. Thank you for your patience….
RESOLVED – ServiceNow: Mismatch between Service/Offerings
Incident Discovery Time: 06:17am on 04/22/2026 Time of Resolution: 10:11am on 04/22/2026 Services Impacted: Service Management Systems Description of Impact Mismatch between Service/Service Offering in ServiceNow. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be a Change. If you continue to have issues,…