RESOLVED: Some Catalogs in BUworks Procurement Were Inaccessible.

Wednesday, July 18th, 2018

RESOLVED: Some Catalogs in BUworks Procurement Were Inaccessible….

Resolved: Research Computing Shared Computing Cluster (SCC) is unavailable due to a power event affecting the entire MGHPCC building.

Monday, July 9th, 2018

Research Computing Shared Computing Cluster (SCC) was unavailable due to a power event affecting the entire MGHPCC building. Full service has been restored….

Resolved: Cisco phone system is not allowing agents to log into Finesse. No one that uses Finesse can log into phones.

Friday, July 6th, 2018

Cisco phone system was not allowing agents to log into Finesse. No agents that use Finesse could log into phones. Full service has been restored.

Resolved: Cisco phone system is not allowing new logins

Friday, June 29th, 2018

The Cisco phone system was not allowing new logins. If a client was already logged in, basic phone services like taking and receiving calls were working. Full service has been restored….

Resolved: Concur Travel Services is currently unavailable

Monday, June 25th, 2018

Concur Travel Services were unavailable. Full service has been restored….

Scheduled Maintenance: Mainframe Firewall – Sunday, 6/24, 12:00 AM – 8:00 AM

Friday, June 22nd, 2018

Due to scheduled maintenance several services will be unavailable on Sunday June 24 from 12:00 AM until 8:00 AM. The upgrade to the firewall will help protect services by monitoring incoming and outgoing connections and blocking unauthorized access. This outage is necessary to perform security and technical adjustments. The following services will be effected during…

RESOLVED: OnBase: License Unavailable Error Messages

Wednesday, June 20th, 2018

RESOLVED: OnBase: License Unavailable Error Messages…

RESOLVED: Guest Wireless Unavailable

Tuesday, June 19th, 2018

RESOLVED: Guest Wireless Unavailable…

OnBase upgrade and migration to the cloud are complete

Sunday, June 10th, 2018

The OnBase upgrade and migration to the cloud have been successfully completed.  Please be sure you are using an OnBase version 17 client to access OnBase.  You will now login with your BU Shibboleth ID and password, and authenticate via Duo.  Do not use your old OnBase password for the Unity and Outlook clients as…

Scheduled Maintainance: OnBase in READ ONLY mode through the weekend

Friday, June 8th, 2018

The OnBase document management is currently in READ ONLY mode, and will be throughout the weekend. It is expected that once the upgrade is completed, full service will resume on Monday morning, June 11th. Please note that starting on Monday, users must have an upgraded Outlook client installed for Unity & Outlook, or have the…