Planned BUworks Outage: Sunday 7/12
Please be advised that BUworks Finance, Human Resources, and Procurement services will have scheduled downtime between 8 am and Noon on Sunday July 12, 2026. This is necessary to perform updates to the BUworks platform. Please plan for this outage accordingly. During this time, all BUworks services will be unavailable including: Time entry submission and approval…
Planned Update: Wireless Certificate – Tue 7/7
We will perform our annual wireless certificate update on Tuesday, July 7, 2026, which may prompt you to accept a new certificate the next time you connect to wireless on campus. This update is part of broader, ongoing initiatives to enhance wireless service across campus. Campus Wi-Fi improvements continue annually as we upgrade wireless access…
Resolved: Clients may see an “Internal Server Error” when accessing duomgmt.bu.edu
Some clients may see an “Internal Server Error” when attempting to access duomgmt.bu.edu. …
Network Maintenance: Sunday, June 21st (from 3-6 AM)
Wireless Network Upgrade Notice Wireless Network Upgrade – June 21st On Sunday, June 21st there will be a software upgrade to one of the wireless network controllers between 3:00AM – 6:00AM. During this upgrade, the controller and its associated access points will need to restart. As a result, there will be a temporary disruption to…
RESOLVED – Concur Travel: partial outage effecting Travel Planning
Incident Discovery Time: 04:44pm on 06/16/2026 Time of Resolution: 08:23am on 06/17/2026 Services Impacted: Finance/HR/Procurement Systems Description of Impact Clients experienced an error when attempting to book Hilton Hotels. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be due to a partial vendor…
RESOLVED – Turnitin Draft Coach is experiencing service degradation.
Incident Discovery Time: 04:59pm on 06/01/2026 Time of Resolution: 09:37am on 06/05/2026 Services Impacted: Assessment Systems, Turnitin Draft Coach Description of Impact The Turnitin Draft Coach service was experiencing some issues. EdTech looked into it with the vendor. Incident Description and Resolution IS&T teams have resolved the incident. The Turnitin Draft Coach service has been…
RESOLVED: Xfinity WiFi outage across multiple residential buildings
Incident Discovery Time: 01:35pm on 06/02/2026 Time of Resolution: 09:53pm on 06/02/2026 Services Impacted: Xfinity WiFi outage across multiple residential buildings Description of Impact A vendor-related issue caused the Xfinity WiFi outage across multiple residential buildings. Incident Description and Resolution Comcast resolved the issue, as reported by the service provider – Instructed affected students may…
Scheduled Network Maintenance: 5/26 – 5/29
Please be aware of upcoming scheduled maintenance affecting network connectivity in Academic and Administrative Buildings across the Charles River Campus….
RESOLVED: Printing – SHS PNC print service outage
Incident Discovery Time: 11:01am on 05/07/2026 Time of Resolution: 06:32pm on 05/07/2026 Services Impacted: Printing, SHS PNC print service stopped working Description of Impact We were seeing a recurrence of the print service issue at Student Health Services.This was impacting patient labels, lab samples, and critical handouts. Incident Description and Resolution The IS&T teams have…
Resolved: Examsoft Portal Unavailable for LAW, MED, and SDM
Access to the Examsoft portal for LAW, SDM, and MED was unavailable due to an expired certificate on the side of the vendor….