Resolved: Degree Advice Unavailable

Friday, September 22nd, 2023

Degree Advice was unavailable for a period of about 30 minutes this evening….

Resolved: Campus Wide Internet Outage

Friday, September 22nd, 2023

Boston University experienced a campus-wide internet outage today across both the Charles River Campus and BUMC. Services are now restored restored, however there is an expected delay in email delivery through approximately 2:00pm EST 9/22/2023….

Resolved: Multiple Blades in VCenter Reporting as Unresponsive.

Tuesday, September 5th, 2023

Multiple Blades in VC06 were reporting as unresponsive….

Duo was experiencing access issues.

Monday, August 21st, 2023

The vendor resolved the incident….

Resolved: Multiple Blades in VCenter Reporting as Down and Unpingable

Thursday, August 17th, 2023

There was a critical issue with multiple blades in VCenter. These blades were reporting as down. We were actively working to resolve this issue and provided updates as soon as possible….

Resolved: Network Outage at 808 Comm Ave, 2nd Floor (Suite 255)

Wednesday, August 16th, 2023

A report was received from the client indicating that they were unable to detect the eduroam or 802.1x networks on their devices. It appeared that other individuals in their offices were also encountering the same issue….

Resolved: Add-in Error Loading Duo Prompt in Outlook Add-ins

Tuesday, August 15th, 2023

Clients who used Outlook for Windows Add-ins that authenticated with Shib/Duo ran into an add-in error message. This was most prevalent with the Zoom scheduling add-in due to its frequent usage, but we generalized this to an underlying issue with Duo Universal and WebView2….

Resolved: We are experiencing access issue with some BUworks Employee Self-Service sections

Monday, August 14th, 2023

We are experiencing access issue with some BUworks Employee Self-Service sections…

Resolved: Links Unavailable

Wednesday, August 9th, 2023

The Links were unavailable. Clients attempting to access the Links encountered a “Forbidden” error message….

Resolved: MyBU Applicant and MyBU Student currently unavailable

Friday, August 4th, 2023

MyBU Applicant and MyBU Student were unavailable…