IT Help Center Locations Closed Sunday, January 20th due to weather

Sunday, January 20th, 2019

Boston University’s IT Help Center location at the Mugar Memorial Library is closed on Sunday, Janurary 20th due to weather. It is expected that this location will resume normal operating hours on Monday, January 21st at 8:00 am. You can still receive support by sending an email to ithelp@bu.edu, using our support form or calling…

Resolved: Concur is reporting issues with downloading and uploading of images, expense report submissions, and invoice processing.

Thursday, January 17th, 2019

Resolved: Concur is reporting issues with downloading and uploading of images, expense report submissions, and invoice processing….

Resolved: Duo Two-Factor Authentication Latency Issues

Thursday, January 10th, 2019

There was an issue with extended delays to no response when requesting authentication from Duo on sites like BUworks. Full service has been restored….

RESOLVED: Issues Receiving Mail Sent From Outside of O365

Saturday, January 5th, 2019

RESOLVED: Issues Receiving Mail Sent From Outside of O365…

Planned Maintenance: MyBU Applicant Link will be unavailable on Tuesday, December 11th from 12:00 pm through 5:00 pm

Tuesday, December 11th, 2018

Planned Maintenance: MyBU Applicant Link will be unavailable on Tuesday, December 11th from 12:00 pm through 5:00 pm…

Resolved: Known Issues with BUworks in Procurement

Sunday, December 9th, 2018

The following issues originating with the BUworks year end support pack update have all been resolved as of 12/21/18: Use of 3 step shopping cart results in “500 Internal Server Error” For best results use Professional version of the shopping cart Output of Purchase Orders does not reflect addresses that are changed Procurement:  Print Preview…

RESOLVED: Turnitin Application in Blackboard was Unavailable

Friday, December 7th, 2018

RESOLVED: Turnitin Application in Blackboard was Unavailable…

Service Restored: Planned BUworks Outage – December 7th – 9th

Friday, November 30th, 2018

The planned maintenance outage is over and service has been restored. If you continue to experience access issues, please contact the IT Help Center by sending an email to ithelp@bu.edu or calling 617-353-HELP (4357). Thank you for your patience during the upgrade process. —— Previous Updates ——- Please be advised that BUworks services will have…

Resolved: Wireless issues reported at Peabody Hall – 210 Riverway on the Fenway campus

Tuesday, November 20th, 2018

Resolved: Wireless issues reported at Peabody Hall – 210 Riverway on the Fenway campus…

Resolved: Some online BU resources like websites are intermittently unavailable

Tuesday, November 20th, 2018

Online BU resources (i.e. websites, web applications, BUworks (SAP)) were intermittently unavailable. The BUMC website (bumc.bu.edu) was completely unavailable throughout this incident. Full service has been restored….