Clients were unable to access or use some Microsoft 365 services and features….

Incident Discovery Time: 10:00am on 11/22/2024 Time of Resolution: 09:00pm on 11/22/2024 Services Impacted: Learning Management Systems, Blackboard Learn Description of Impact Blackboard Learn was experiencing intermittent access issues to course links/attachments affecting a subset of clients. Incident Description and Resolution A rolling restart of Blackboard Learn was conducted by the vendor. This was not…

Upcoming Upgrade to MyMedia Captioning: What to Expect We are excited to inform you about an upcoming upgrade to MyMedia, Boston University’s streaming platform. This improvement will introduce a more optimized captioning system, enhancing media accessibility and making it easier to request, manage and edit captions within your media content. WHAT’S CHANGING? On Saturday, November…

Incident Discovery Time: 10:30am on 11/19/2024 Time of Resolution: 10:30am on 11/20/2024 Services Impacted: Identity & Access Management (IAM) Description of Impact Our Identity Management system (SailPoint) was intermittently unable to send emails. This was affecting generated emails for pins, passwords, etc. Current Status IS&T teams have identified/mitigated the AWS block that was causing the…

Incident Discovery Time: 06:59am on 11/15/2024 Time of Resolution: 07:18am on 11/15/2024 Services Impacted: Student Systems Description of Impact MyBU: applicant portal down Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to a SalesForce issue If you continue to have issues, please contact the…

Incident Discovery Time: 08:09am on 11/14/2024 Services Impacted: Database Administration Description of Impact Academic Data Warehouse: Out of Service Current Status The Database is back up, however reporting is delayed by approx. 6 hours due to the earlier outage Additional Information P2 already resolved. This update is to make people aware of the delayed reporting….

Incident Discovery Time: 09:55pm on 11/12/2024 Services Impacted: Network Services Description of Impact Reports that both eduroam and guest WiFi networks are down Current Status IS&T teams have not yet identified the cause of the incident, but are investigating. Next Update: 11:15pm…

Incident Discovery Time:11:32am on 11/12/2024 Services Impacted: Websites Description of Impact Websites: intermittent gateway & database errors. Current Status IS&T teams have not yet identified the cause of the incident, but are investigating. Next Update: 01:00pm…

Incident Discovery Time: 04:08pm on 11/10/2024 Time of Resolution: 05:08pm on 11/10/2024 Services Impacted: Space Reservations Description of Impact We were currently experiencing intermittent outages and slowness on the MyBU Student platform Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be If you…

Examsoft (Examplify) is experiencing issues including login issues, upload issues, reporting issues and overall slowness in the Enterprise portal….