Resolved – Service-impacting Incident – Blackboard Vista

09:21pm on 03/31/2011
Blackboard Vista was unavailable.
IS&T teams have resolved the issue and will continue to investigate for root cause analysis….

Resolved – BU Google Account creation delays

BU Google Accounts are taking approximately one hour to create due to high volume of requests for this new service….

Resolved – Service Impacting Incident – Degree Audit

Incident Discovery Time: 01:07pm on 03/30/2011 Time of Resolution: 04:30pm on 03/30/2011 Services Impacted: Other – see description Description of Impact Degree Audit service was degraded or intermittently unavailable. Incident Description and Resolution IS&T teams have resolved the issue with assistance from the vendor and will continue to investigate for root cause analysis. *** previous…

Voice Mail unavailable – 3/29 5:30am-6:00am

On Tuesday March 29th, 2011, from 5:30 AM to 6:00 AM, Voice Mail will be unavailable during system maintenance.

Resolved – Service-impacting Incident – WebLogin-authenticated services

01:58pm on 03/26/2011
WebLogin was not unavailable, but the service was degraded and would take several minutes to prompt for a username and password.
IS&T teams have resolved the issue and are investigating for root cause analysis….

Resolved – Service-impacting Incident – Wireless Network

IS&T teams have resolved the issue and will continue to investigate for root cause analysis. Service has returned to normal operation….

Resolved – Service-impacting Incident – BUniverse

BUniverse was unavailable from 05:45pm until 06:20pm on 03/21/2011. IS&T teams have restored the service and are continuing to investigate for root cause analysis.

Resolved – Service Impacting Incident – ACS e-mail unavailable

ACS email was unavailable for some clients between 2:47pm and 3:02pm on 03/21/2011. Service has been restored and IS&T teams will continue to investigate for root cause analysis.

Wireless network unavailable 3/24 5:00am-6:30am

Wireless networking services will be unavailable momentarily during this change…

OnBase Terminal Services unavailable 3/24 3:30am-6:30am

Date: Thursday March 24th, 2011 Duration: 3:30 AM to 6:30 AM Services affected: OnBase Terminal Services Description of impact: Services will unavailable throughout the duration of this change Actions to be taken: Upgrade the Quest terminal server enhancement application from version 7.1 to 7.2…