Archive for October, 2014

Echo360 service is degraded. Clients may experience buffering issues when watching recorded lectures.
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IS&T teams have resolved the incident with vendor assistance.
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See below for security related patches released Between 10/01/14 and 10/31/14 Please note: Not all of these patches will be applicable to every machine, but all are included for informational purposes. Adobe APSB14-22 Adobe Flash Player 15.0.0.189 for Mac OS X (See Notes) APSB14-22 Adobe Flash Player 13.0.0.250 for Mac OS X (See Notes) APSB14-22…

Incident Discovery Time: 02:15pm on 10/30/2014 Time of Resolution: 06:00pm on 10/30/2014 Services Impacted: Echo360 – Classroom Recording Service Description of Impact Echo360 service was degraded or unavailable. Clients were unable to schedule recordings and had difficulty viewing existing recordings. Incident Description and Resolution IS&T teams have resolved the incident. If you continue to have…

Echo360 Classroom Recording Service was degraded. Full service has been restored….

Quest app portal was unavailable. Full service has been restored….

Clients will experience slowness when accessing the service and it may also time out….

Access to the Internet, both wired and wireless, at BU was intermittently unavailable. Full service has been restored….

Clients will not be able to use the BU Web Search….

Webdev access for updating non-BU websites as well as accessing files within AFS was unavailable….