Resolved: Intermittent Authentication Issues for BU Websites
Wednesday, October 26th, 2022
There were reports of intermittent issues logging into shibboleth protected BU resources (such as Blackboard Learn, and BUWorks)….
Resolved: BU Website Issues
Tuesday, October 25th, 2022
BU Websites/Services utilizing PHP (such as BU Directory, Search, and BU Calendars) were unavailable due to an issue with Amazon Web Services….
Resolved – Access to Holyoke Data Center Has Been Lost. Access to the Shared Computing Cluster (SCC) is currently unavailable.
Thursday, October 20th, 2022
Incident Discovery Time: 05:57am on 10/20/2022 Time of Resolution: 09:45am on 10/20/2022 Services Impacted: Data Center Description of Impact Access to the Holyoke Data Center was lost at 5:57 AM this morning. Network Operations was able to resolve the issue. Access to the Shared Computing Cluster (SCC) is now available. Incident Description and Resolution IS&T…
Resolved: BU Voicemails are not creating the email notification.
Friday, October 14th, 2022
BU Voicemails are not creating the email notification. Voicemails can still be retrieved through the phone using your pin or the web voicemail site (http://myvoicemail.bu.edu/inbox) using the VPN if off campus.
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Resolved: A handful of applications are currently unavailable on the BU websites., including search and www.bu.edu/calendars and some department applications.
Thursday, October 13th, 2022
A handful of applications are currently unavailable on the BU websites., including search and www.bu.edu/calendars and some department applications.
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Resolved: ServiceNow is currently unavailable.
Monday, October 10th, 2022
ServiceNow is currently unavailable.
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Resolved: 4000 Wireless Access Points Down
Sunday, October 9th, 2022
After an update to the Wireless controller, an unknown issue occurred and caused its failure. – 4000 Access Points are down. NetOps escalating to Cisco…
Planned BUworks Outage: Sunday 10/9
Tuesday, October 4th, 2022
Please be advised that BUworks Finance, Human Resources, and Procurement services will have scheduled downtime on Sunday, October 9, 2022 from 8:00 am through 12:00 pm. This downtime is necessary to perform software updates to the BUworks platform. All BUworks services, including time entry submission and approval, paystub viewing, journal entries, bank updates and address…