Resolved: Myprint and other services that use the SQL cluster are unable to connect to their databases.

Resolved: Myprint and other services that use the SQL cluster were unable to connect to their databases.

Resolved: OnBase is currently unavailable.

Resolved: OnBase was unavailable. Full service has been restored….

Resolved: Myprint and other services that use the SQL cluster are unable to connect to their databases.

Resolved: Myprint and other services that use the SQL cluster are unable to connect to their databases….

Desktop Backup & Restore Service Upgrade

Beginning on October 28, 2018, all currently installed Crashplan clients will be upgraded to Code42 version 6.5.2.  Note that the Crashplan product has been re-branded as Code42.  The upgrade will be scheduled and pushed by the Code42 server.  No client intervention required. Please review the Code42 app version 6.0 and later System Requirements: https://support.code42.com/Administrator/6/Planning_and_installing/Code42_platform_hardware_and_software_requirements Clients…

Resolved: Everfi, the site for the Mandatory Sexual Misconduct training is currently down for maintenance.

Resolved – Everfi, the site for the Mandatory Sexual Misconduct training is currently down for maintenance.

Resolved: Websites on www.bu.edu were unavailable.

Resolved: Websites on www.bu.edu were unavailable. Service has been fully restored….

Resolved: Degree Advice: Some potentially out-of-date data

Some background jobs used to populate Degree Advice were timing out causing some data to potentially be out-of-date. Service has been restored….

Resolved: Duo two factor authentication unavailable for BUworks

Duo two factor authentication was temporarily unavailable. Clients were seeing either a blank Duo screen or an “unknown error…” message when attempting to access BUworks. Two factor Duo authentication for Office365 as well as VPN were not affected. Full service has been restored….

RESOLVED: Network Issues at Multiple Locations

RESOLVED: Network Issues at Multiple Locations…

Resolved: Network outages reported at a few locations on the Charles River Campus

All services except for one lab within 24 Cummington Mall are functional again. Networking along with other teams are investigating this remaining room….