Wednesday, August 19th, 2026
Incident Discovery Time: 05:03pm on 08/19/2026
Time of Resolution: 12:40am on 08/20/2026
Services Impacted: Learning Management Systems
Description of Impact
Blackboard was unavailable
Incident Description and Resolution
IS&T teams have resolved the incident.
Additional Information
The cause of this incident was determined to be a vendor problem.
If you continue to have issues, please contact the
IT Help Center.
Previous Update
Incident Discovery Time: 05:03pm on 08/19/2026
Services Impacted: Learning Management Systems
Description of Impact
Blackboard was unavailable due to an 'HTTP ERROR 503' message trying to access learn.bu.edu
Current Status
Blackboard access has been restored, however the vendor is monitoring the system to ensure that it remains stable.
Additional Information
At this time the issue remains open pending vendor confirmation that the system is stable.
Next Update: 02:00am
Previous Update
Incident Discovery Time: 05:03pm on 08/19/2026
Services Impacted: Learning Management Systems
Description of Impact
Blackboard was unavailable due to an 'HTTP ERROR 503' message trying to access learn.bu.edu
Current Status
Blackboard access has been restored, however the vendor is monitoring the system to ensure that it remains stable.
Additional Information
At this time the issue remains open pending vendor confirmation that the system is stable.
Next Update: 11:00pm
Previous Update
Incident Discovery Time: 05:03pm on 08/19/2026
Services Impacted: Learning Management Systems
Description of Impact
Blackboard is unavailable due to an 'HTTP ERROR 503' message trying to access learn.bu.edu
Current Status
Despite vendor assurance that the system was back up, it remains unstable. Accordingly, this issue continues.
Additional Information
This outage effected a number of customers in the US East region.
Next Update: 10:00pm
Previous Update
Incident Discovery Time: 05:03pm on 08/19/2026
Services Impacted: Learning Management Systems
Description of Impact
Blackboard is unavailable due to an 'HTTP ERROR 503' message trying to access learn.bu.edu
Current Status
Blackboard is still unavailable at this time.
Additional Information
This outage effected a number of customers in the US East region.
Next Update: 10:00pm
Previous Update
Incident Discovery Time: 05:03pm on 08/19/2026
Services Impacted: Learning Management Systems
Description of Impact
Blackboard is unavailable due to an 'HTTP ERROR 503' message trying to access learn.bu.edu
Current Status
Blackboard is still unavailable at this time. Blackboard is working with their vendor (NetApp).
Additional Information
This outage is effecting a number of customers in the US East region.
Next Update: 09:00pm
Previous Update
Incident Discovery Time: 05:03pm on 08/19/2026
Services Impacted: Learning Management Systems
Description of Impact
Blackboard is unavailable due to an 'HTTP ERROR 503' trying to access learn.bu.edu
Current Status
Blackboard is still unavailable at this time.
Additional Information
The vendor has indicated that this is outage is effecting a number of their customers in the US East region.
Next Update: 07:30pm
Previous Update
Incident Discovery Time: 05:03pm on 08/19/2026
Services Impacted: Learning Management Systems
Description of Impact
Blackboard is unavailable due to an 'HTTP ERROR 503' trying to access learn.bu.edu
Current Status
IS&T teams have not yet identified the cause of the incident, but are investigating.
Next Update: 06:15pm
