Resolved – Service-impacting Incident – multiples service outages

IS&T was alerted to an issue by various servers….

Resolved – Service-impacting Incident – Echo360 Classroom Recording

Due to maintenance scheduled from 5:00am-6:30am, the Echo360 Classroom Recording Service is partially unavailable.

Resolved – Service-impacting Incident – ACS E-mail

Time of Resolution: 09:35am on 08/23/2011
ACS e-mail for some clients was completely unavailable. Exchange and BU Google Mail were unaffected….

It’s Move-in Weekend!

Need assistance? See our Move-in page at or contact the IT Help Center. Also, see our Move-in team in action and learn more about our year-round support resources:….

Bounced messages due to blocked sender lists – Hotmail, Verizon, Comcast and others

IS&T is aware that has been placed on several blocked sender lists and we are working to resolve the issue as quickly as possible. Meanwhile, you could find that you are unable to send messages from your account to Hotmail, Verizon, Comcast and other external services. More information will be posted here as…

Resolved – Service Impacting Incident – Intermittent Slowness

Access to Service-Now was not available for a short duration….

Resolved – Service Impacting Incident: Clients experiencing intermittent issues accessing Exchange

Clients were experiencing intermittent issues accessing the Exchange server….

New BU Web Login Version Coming 08/16/2011

This change includes a new streamlined design and compatibility with most mobile web browsers. …

Adobe Connect – compatibility with Mac OS X Lion

Users of Mac OS X Lion will need to install a manual update to ensure compatibility….

Resolved – Sargent College Thin Client computers unavailable

09:58am on 08/05/2011 IS&T teams have resolved the issue. ***previous update*** Incident Discovery Time: 09:30am on 08/05/2011 Services Impacted: Thin Client computers Description of Impact Thin Client computers at Sargent College are currently unavailable. Current Status IS&T teams have not yet identified the cause of this incident, but continue to investigate….