Archive for May, 2016

RESOLVED: Concur Travel & Expense Reporting – Service Degraded…

Incident Discovery Time: 09:00am on 05/23/2016 Time of Resolution: 04:00pm on 05/31/2016 Services Impacted: Other – see description Description of Impact Some desktop computers were experiencing extended login times. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be an issue with the domain…

Incident Discovery Time: 08:30am on 05/25/2016 Time of Resolution: 09:15am on 05/25/2016 Services Impacted: Invincea Description of Impact Applications protected by Invincea (such as Office applications, web browsers, and Acrobat) were unavailable to staff configured to use this service. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this…

Clients were unable to access the internet via the Boston University wireless network on the Charles River Campus. Later on, access to sites outside of the Boston University wireless network on the Charles River Campus was unavailable without establishing a VPN connection or using a wired connection as a workaround. Full service has been restored….

Wireless service was unavailable at the College of General Studies (CGS) and 677 Beacon Street. It was also briefly unavailable at 1010 Commonwealth Avenue and the College of Fine Arts (CFA). Full service has been restored….

Some Exchange clients are experiencing intermittent access to public folders. IS&T teams are investigating the issue. This post will be updated when the issue has been resolved….

Network services were unavailable at 273 Babcock Street due to a power outage. This also affected the Kennel Club. Full service has been restored….

RESOLVED: ServiceNow was unavailable…

The Massachusetts Green High-Performance Computing Center (MGHPCC) and the Shared Computing Cluster (SCC) will be offline for scheduled maintenance on Monday, May 16th, starting at 12:00 pm. The system is expected to be offline until 12:00pm on Wednesday, May 18th. Updates can be found on the SCC System Status page. Additionally, this post will be…

The vendor has resolved the incident.
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