Resolved: Reports of errors when trying to access the Links (StudentLink, ShareLink, FacultyLink).
Saturday, April 27th, 2024
Reports of errors when trying to access the Links (StudentLink, ShareLink, FacultyLink).
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Resolved: Reports of sporadic access issues to multiple systems including WEbEx, Cisco phones, and some BU websites.
Monday, April 22nd, 2024
Reports of sporadic access issues to multiple systems including WEbEx, Cisco phones, and some BU websites.
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IST-Print Down
Tuesday, April 16th, 2024
Incident Discovery Time: 10:15am on 04/16/2024 Services Impacted: Printing, IST-Print Description of Impact IST-Print is down which is impacting some printing servers across campus. Current Status IS&T teams have identified the cause of the incident and are investigating….
MyBU Student outage – Registration Portal is unavailable.
Sunday, April 14th, 2024
MyBU Student outage – The Registration Portal is unavailable…
Resolved: The Faculty/Staff Link was down.
Friday, April 12th, 2024
Faculty/Staff Link was down. The services have been restored….
Resolved: VPN, Wireless, Authentication, WordPress
Wednesday, April 3rd, 2024
There was a widespread outage impacting IS&T Services across campus….
Resolved: Server issues affecting user login times or accessibility to Web Apps: Point and Click (PnC) & REDCap
Wednesday, April 3rd, 2024
Incident Discovery Time: 08:30am on 04/03/2024 Time of Resolution: 09:39am on 04/03/2024 Services Impacted: Server Infrastructure Description of Impact We were encountering server issues affecting user login times or accessibility to our web app: Point and Click (PnC) & REDCap Incident Description and Resolution IS&T teams have resolved the incident. Additional Information If you continue…
Resolved: Login issues with my BU
Monday, April 1st, 2024
Incident Discovery Time: 05:40pm on 04/01/2024 Time of Resolution: 07:40pm on 04/01/2024 Services Impacted: Websites Description of Impact We were encountering login issues with my BU (https://www.mybustudent.bu.edu). Incident Description and Resolution IS&T teams have resolved the incident. Additional Information If you continue to have issues, please contact the IT Help Center at ithelp@bu.edu If you…
Resolved: Server issues affecting user login times or accessibility to Web Apps: Point and Click (PnC) & REDCap
Monday, April 1st, 2024
Incident Discovery Time: 05:45pm on 04/01/2024 Time of Resolution: 07:40pm on 04/01/2024 Services Impacted: Server Infrastructure Description of Impact We were encountering server issues affecting user login times or accessibility to our web app: Point and Click (PnC) & REDCap Incident Description and Resolution IS&T teams have resolved the incident. Additional Information If you continue…
Resolved: Issues with form submissions across all WordPress sites.
Monday, April 1st, 2024
Incident Discovery Time: 10:35am on 04/01/2024 Time of Resolution: 11:17am on 04/01/2024 Services Impacted: Description of Impact We were encountering issues with form submissions across all WordPress sites. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information If you continue to have issues, please contact the IT Help Center. Previous Update Incident…