Resolved: Wired access has been restored, Wireless and Telephone Services remain unavailable at 145-147 Bay State Rd.
Wired, wireless network and telephone services are unavailable at 145-147 Baystate Rd….
Resolved: Integrations with Campus Solutions involving Faculty Data
Certain integrations that depend on faculty data in Campus Solutions were failing to load….
Resolved: Websites not available
Clients reported that some websites were unavailable….
RESOLVED: Echo360 content in Blackboard is not available
Incident Discovery Time: 07:50am on 04/23/2026 Time of Resolution: 11:53am on 04/23/2026 Services Impacted: Learning Management Systems Description of Impact An issue with LAW students accessing the Echo 360 recording within the Blackboard LTI. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be…
RESOLVED – ServiceNow: Mismatch between Service/Offerings
Incident Discovery Time: 06:17am on 04/22/2026 Time of Resolution: 10:11am on 04/22/2026 Services Impacted: Service Management Systems Description of Impact Mismatch between Service/Service Offering in ServiceNow. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be a Change. If you continue to have issues,…
RESOLVED: Shared Computing Cluster (SCC) Offline – Power Outage
Incident Discovery Time: 02:18am on 04/19/2026 Time of Resolution: 06:00am on 04/19/2026 Services Impacted: Research Computing, Shared Computing Cluster (SCC) Description of Impact An ITIC Level 4 power sag on the utility power feed caused several circuit breakers to trip due to overcurrent on some circuits in the facility, resulting in a power outage in…
Resolved: Outage affecting our Google storage provisioning
Incident Discovery Time: 09:19am on 04/17/2026 Time of Resolution: 09:30am on 04/17/2026 Services Impacted: Storage & Backup Services, Google Storage Outage Description of Impact As a result of the earlier grouper outage this week, a faculty affiliation group was removed from a downstream Google group that granted them their quotas. Incident Description and Resolution IS&T…
Resolved: Kaltura is currently unavailable
Incident Discovery Time: 03:28pm on 04/09/2026 Services Impacted: Teaching & Learning Technologies Description of Impact Kaltura was unavailable. Users may have been unable to access or view media content. Incident Description and Resolution IS&T teams have resolved the incident. If you continue to experience issues, please contact the IT Help Center. Additional Information The cause…
Resolved: Issues with SCC Job Submissions
Incident Discovery Time: 01:22pm on 04/07/2026 Time of Resolution: 06:28pm on 04/07/2026 Services Impacted: Research Computing Description of Impact Users experienced errors when submitting SCC job sessions. Some users reported failures, while others were still able to continue working. Incident Description and Resolution IS&T teams confirmed a return to normal operation at 06:28pm. The issue…
Resolved: Adobe Creative Cloud access and licensing issues
Incident Discovery Time: 05:25pm on 04/06/2026 Time of Resolution: 06:20pm on 04/06/2026 Services Impacted: Client Computing & Collaboration Services Description of Impact Users were unable to access Adobe Creative Cloud or renew their licenses. Incident Description and Resolution IS&T teams have resolved the incident. If you continue to experience issues accessing Creative Cloud applications, please…