RESOLVED: Echo360 content in Blackboard is not available
Incident Discovery Time: 07:50am on 04/23/2026 Time of Resolution: 11:53am on 04/23/2026 Services Impacted: Learning Management Systems Description of Impact An issue with LAW students accessing the Echo 360 recording within the Blackboard LTI. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be…
RESOLVED – ServiceNow: Mismatch between Service/Offerings
Incident Discovery Time: 06:17am on 04/22/2026 Time of Resolution: 10:11am on 04/22/2026 Services Impacted: Service Management Systems Description of Impact Mismatch between Service/Service Offering in ServiceNow. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be a Change. If you continue to have issues,…
RESOLVED: Shared Computing Cluster (SCC) Offline – Power Outage
Incident Discovery Time: 02:18am on 04/19/2026 Time of Resolution: 06:00am on 04/19/2026 Services Impacted: Research Computing, Shared Computing Cluster (SCC) Description of Impact An ITIC Level 4 power sag on the utility power feed caused several circuit breakers to trip due to overcurrent on some circuits in the facility, resulting in a power outage in…
Resolved: Outage affecting our Google storage provisioning
Incident Discovery Time: 09:19am on 04/17/2026 Time of Resolution: 09:30am on 04/17/2026 Services Impacted: Storage & Backup Services, Google Storage Outage Description of Impact As a result of the earlier grouper outage this week, a faculty affiliation group was removed from a downstream Google group that granted them their quotas. Incident Description and Resolution IS&T…
Resolved: Kaltura is currently unavailable
Incident Discovery Time: 03:28pm on 04/09/2026 Services Impacted: Teaching & Learning Technologies Description of Impact Kaltura was unavailable. Users may have been unable to access or view media content. Incident Description and Resolution IS&T teams have resolved the incident. If you continue to experience issues, please contact the IT Help Center. Additional Information The cause…
Resolved: Issues with SCC Job Submissions
Incident Discovery Time: 01:22pm on 04/07/2026 Time of Resolution: 06:28pm on 04/07/2026 Services Impacted: Research Computing Description of Impact Users experienced errors when submitting SCC job sessions. Some users reported failures, while others were still able to continue working. Incident Description and Resolution IS&T teams confirmed a return to normal operation at 06:28pm. The issue…
Resolved: Adobe Creative Cloud access and licensing issues
Incident Discovery Time: 05:25pm on 04/06/2026 Time of Resolution: 06:20pm on 04/06/2026 Services Impacted: Client Computing & Collaboration Services Description of Impact Users were unable to access Adobe Creative Cloud or renew their licenses. Incident Description and Resolution IS&T teams have resolved the incident. If you continue to experience issues accessing Creative Cloud applications, please…
Resolved: There have been some reports of issues with BU websites loading or displaying 504 errors.
There have been some reports of issues with BU websites loading or displaying 504 errors.
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Resolved: SAP Concur Expense Application – Intermittent Issues
Incident Discovery Time: 09:58am on 03/30/2026 Time of Resolution: 03:49pm on 03/30/2026 Services Impacted: Finance/HR/Procurement Systems Description of Impact Some SAP Concur Expense users are experiencing issues creating expense reports. Incident Description and Resolution The vendor has resolved the incident. If you continue to have issues, please contact the IT Help Center. Previous Update Incident…
Resolved: Microsoft Office 365 Services Degraded
Resolved: Microsoft reported that some users in North America were unable to access Microsoft O365 services….