TechWeb has a new look!

We hope you like this “refreshed” version of the TechWeb Home page, which offers several advantages over the previous design. We have improved the menu function, expanded the Popular section, and provided a way for you to easily see any help requests you have submitted (View Tickets). We have also made more information available with…

Resolved: WordPress websites currently unavailable

Time of Resolution: 12:30pm on 11/23/2011
Sites hosted via WordPress were extremely slow to load and would eventually time out for clients attempting to access them.
IS&T teams have resolved the incident….

Resolved: ServiceNow is unavailable

Incident Discovery Time: 11:40am on 11/22/2011
Time of Resolution: 12:05pm on 11/22/2011
ServiceNow was unavailable to all clients.
IS&T teams have resolved the incident with assistance from the vendor.

Resolved: BUWorks SAP SRM is currently unavailable

Incident Discovery Time: 02:25pm on 11/21/2011 Time of Resolution: 03:00pm on 11/21/2011 Services Impacted: BUworks (SAP) Description of Impact BUWorks SAP SRM is currently unavailable Incident Description and Resolution IS&T teams have resolved the incident….

Service-Impacting-Incident: BUWorks SAP SRM Unavailable

BUWorks SAP SRM is currently unavailable. Next Update 3:30pm…

Resolved: Exchange e-mail currently unavailable to some clients

Time of Resolution: 10:48am on 11/20/2011
Exchange e-mail was unavailable to some clients via Outlook Web Access, desktop software clients, or smartphones.
IS&T teams have resolved the incident….

Register for Outlook 2010 Tutorials

IS&T is providing a variety of dates and times for Outlook 2010 training. To learn more about Email & Contacts or Calendaring & Collaboration, see details and register at http://www.bu.edu/tech/about/training/classroom/….

Resolved: Exchange e-mail currently unavailable to some clients

10:30am on 11/18/2011
Exchange e-mail may be unavailable to some clients via Outlook Web Access or desktop software clients….

Issues with recordings in Echo360 ESS requires Echo360 restart overnight

New recordings added to Echo360 since Tuesday 3:45 aren’t appearing in the list that is displayed on logging into the ESS…

Area Colleges Go Green with MGHPCC

Boston University is just one of five Massachusetts universities participating in the development of the Massachusetts Green High Performance Computing Center, as described in a recent Boston Herald article…