Hear My Name App Launches

We’ve created an innovative web application called Hear My Name to combat mispronunciations of names. Say it right with our new application developed by BUMC IT colleagues that amplifies all the BU community’s voices and identities! This application lets users record and share their name and pronunciation on websites and in email. It seamlessly integrates…

Resolved: Onbase web client was down.

IS&T teams worked with the vendor to resolve this issue….

Planned ServiceNow Outage 2/17 11pm – 2/21

Update – ServiceNow is available. Emails sent to ithelp@bu.edu will be properly routed. Some functionality may not be available until Monday. Please be advised that our ticketing system ServiceNow will be unavailable starting 11pm on Friday, February 17 and will be back up Saturday, February 18. The ServiceNow website as well as emails to ithelp@bu.edu…

Fraudulent Email Awareness

Several fraudulent emails are being received by members of the BU community. This communication is to alert you to this particular fraud and to help you spot phishing emails in general. If you receive a suspicious email, forward it to abuse@bu.edu. Summary of Incident: BUPD is reminding our community to remain vigilant about fraud. Many…

Planned BUworks Outage: Sunday 2/12, 8 am – 1 pm

Please be advised that certain BUworks Finance, Human Resources, and Procurement services will have scheduled downtime on Sunday, February 12, 2023, from 8:00 am through 1:00 pm. This downtime is necessary to perform software updates to the BUworks platform. BUworks services, including time entry submission and approval, paystub viewing, journal entries, bank updates and address…

Resolved: Kuali – Error: 503 Service Temporarily Unavailable

Kuali Service are back online…

Resolved: Kaltura Service Outage

Current status: Kaltura’s team identified the issue and already mitigated it, at this stage the issue is resolved and all functionality is back to work normally.