Blackboard Learn – Linked documents may not be accessible
Incident Discovery Time: 08:36am on 02/10/2026 Services Impacted: Learning Management Systems, Blackboard Learn Description of Impact Linked course documents may not be accessible. Due to a recent feature update, some files shared or linked in multiple areas within Blackboard may not be accessible or may not open as expected. https://status.blackboard.com/ Current Status Blackboard is currently…
Resolved: Intermittent issues with network access from campus. This is affecting authentication in some cases
Intermittent issues with network access from campus. This is affecting authentication in some cases…
Resolved: MyBUaccount page was not loading
IS&T teams have resolved the incident….
Resolved: Microsoft service degradation
Microsoft has stated that all their products are operational again….
Resolved: Questrom website was unavailable.
This issue has been resolved….
RESOLVED: My Media / Kaltura outage
Incident Discovery Time: 10:39am on 01/09/2026 Time of Resolution: 12:54pm on 01/09/2026 Services Impacted: Teaching & Learning Technologies, Kaltura – My Media Description of Impact Faculty and staff could not access mymedia.bu.edu (receiving “site can’t be reached” error), and the Kaltura tool feature was also not functioning. Incident Description and Resolution The services have been…
RESOLVED: Application access effected by directory syncing issues
Incident Discovery Time: 08:44am on 01/08/2026 Time of Resolution: 01:43pm on 01/08/2026 Services Impacted: Identity & Access Management (IAM) Description of Impact Multiple systems had login issues. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be a Change implemented earlier today. If you…
Resolved: Microsoft Authenticator prompts for some BU Clients
Some BU clients with access to Microsoft Office 365 services were encountering an issue where instead of being prompted for Duo 2 Factor,encounter a Microsoft multifactor authentication prompt instead….
Resolved: Blackboard is currently having an issue sending email messages.
Blackboard is currently having an issue sending email messages.
…
RESOLVED – BOMGAR remote support tool unavailable
Incident Discovery Time: 08:00am on 12/07/2025 Time of Resolution: 10:11am on 12/07/2025 Services Impacted: Remote Access Services Description of Impact The Bomgar remote access tool was unavailable. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be a vendor issue. If you continue to…