RESOLVED – OnBase: Issues logging in/using application

Wednesday, February 25th, 2026

Posted in General News, Incidents

Incident Discovery Time: 11:07am on 02/25/2026 Time of Resolution: 12:23pm on 02/25/2026 Services Impacted: OnBase

Description of Impact

Some clients were unable to login. Others that were in the system were getting errors when trying to perform actions.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident was determined to be a vendor issue. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 11:07am on 02/25/2026 Services Impacted: OnBase

Description of Impact

Some clients are unable to login. Others that are in the system are getting errors when trying to perform actions.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating with the vendor. Next Update: Upon resolution, or major status change.