RESOLVED: Voicemail and Call Centers Not Reachable
Wednesday, February 11th, 2026
Incident Discovery Time: 06:20am on 02/11/2026
Time of Resolution: 09:13am on 02/11/2026
Services Impacted: Telephone Services, Voicemail and Call Center Distribution
Description of Impact
The connections between the voicemail and phone tree systems have been severed from the call handler server. This is resulting in callers being unable to reach their voicemail or a call center that relies on a phone tree to direct callers. In either case, the caller is disconnected and the call does not complete.
Incident Description and Resolution
IS&T and vendor teams have resolved the incident.
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