Incident Discovery Time: 04:50pm on 02/21/2026 Time of Resolution: 07:14pm on 02/23/2026 Services Impacted: Identity & Access Management (IAM)

Description of Impact

Some off-campus Clients were getting ‘The username you entered cannot be identified’ on Portal login.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident was determined to be a synchronization issue between on/off campus servers. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 04:50pm on 02/21/2026 Services Impacted: Identity & Access Management (IAM)

Description of Impact

Some users receiving ‘The username you entered cannot be identified’ error on both the Applicant and Student portals.

Current Status

IS&T have not yet identified the cause of the issue, but are investigating it. Next Update: Upon resolution.

Previous Update

Incident Discovery Time: 04:50pm on 02/21/2026 Services Impacted: Identity & Access Management (IAM)

Description of Impact

Users receiving ‘The username you entered cannot be identified’ error after Account Claim

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating. Next Update: Upon resolution.