Resolved: South Campus Power Outage – Network Services Unavailable
Incident Discovery Time: 11:15am on 11/6/2026 Time of Resolution: 7:00pm on 11/6/2026 Services Impacted: Assessment Systems, South Campus Network Connectivity Description of Impact A power outage at South Campus affected network connectivity and access to services in multiple buildings. Incident Description and Resolution Eversource and Boston University Facilities Management confirmed that power was restored to…
Planned Maintenance: MyBU Student Portal
On Saturday, November 7th, between 12:00 AM and 5:00 AM, the MyBU Student Portal will be unavailable due to scheduled maintenance. Access to the portal is expected to resume once maintenance is complete….
Resolved: Terrier Web is currently unavailable
Incident Discovery Time: 12:50pm on 11/4/2026 Time of Resolution: 01:40pm on 11/4/2026 Services Impacted: Websites, Terrier Web Description of Impact Terrier Web was unavailable. Users attempting to access the website received a connection error. Incident Description and Resolution The issue has been resolved, and Terrier Web is now available. The server was restarted to restore…
Resolved: Incident: MyPrint Service Degradation
Incident Discovery Time: 12:00pm on 10/15/2026 Services Impacted: MyPrint Description of Impact Intermittent MyPrint service interruptions continue to occur on the Charles River, Fenway, and Medical Campuses. Clients may encounter longer wait times when accessing the MyPrint website or errors when using a MyPrint printer. Current Status IS&T is continuing to work with the vendor…
Campus Solutions maintenance
Incident Discovery Time: 09:13am on 10/05/2026 Services Impacted: Student Systems, Campus Solutions Description of Impact Campus Solutions is back up and running. The guest portal remains unavailable, so users cannot access or manage guest accounts. Some users may experience slow page loads. Current Status All services are available except the guest portal, which will remain…
We Updated Ten Data Protection Standards—Here’s What Changed
If you work with BU data—and nearly everyone here does—the rules that govern how you protect it just got clearer. We’ve completed a full revision of the Data Protection Standards, the documents that function as university policy under the Information Security Policy. This was more than a refresh. Several documents were renamed from Policy to…
RESOLVED – Turnitin Draft Coach is experiencing service degradation.
Incident Discovery Time: 04:59pm on 06/01/2026 Time of Resolution: 09:37am on 06/05/2026 Services Impacted: Assessment Systems, Turnitin Draft Coach Description of Impact The Turnitin Draft Coach service was experiencing some issues. EdTech looked into it with the vendor. Incident Description and Resolution IS&T teams have resolved the incident. The Turnitin Draft Coach service has been…
RESOLVED: Xfinity WiFi outage across multiple residential buildings
Incident Discovery Time: 01:35pm on 06/02/2026 Time of Resolution: 09:53pm on 06/02/2026 Services Impacted: Xfinity WiFi outage across multiple residential buildings Description of Impact A vendor-related issue caused the Xfinity WiFi outage across multiple residential buildings. Incident Description and Resolution Comcast resolved the issue, as reported by the service provider – Instructed affected students may…
Resolved: Blackboard information was not updating correctly
IS&T teams identified the problem as another database job operating at the same time….
RESOLVED: Shared Computing Cluster (SCC) Offline – Power Outage
Incident Discovery Time: 02:18am on 04/19/2026 Time of Resolution: 06:00am on 04/19/2026 Services Impacted: Research Computing, Shared Computing Cluster (SCC) Description of Impact An ITIC Level 4 power sag on the utility power feed caused several circuit breakers to trip due to overcurrent on some circuits in the facility, resulting in a power outage in…