RESOLVED: Shared Computing Cluster (SCC) Offline – Power Outage
Incident Discovery Time: 02:18am on 04/19/2026 Time of Resolution: 06:00am on 04/19/2026 Services Impacted: Research Computing, Shared Computing Cluster (SCC) Description of Impact An ITIC Level 4 power sag on the utility power feed caused several circuit breakers to trip due to overcurrent on some circuits in the facility, resulting in a power outage in…
Resolved: Kaltura is currently unavailable
Incident Discovery Time: 03:28pm on 04/09/2026 Services Impacted: Teaching & Learning Technologies Description of Impact Kaltura was unavailable. Users may have been unable to access or view media content. Incident Description and Resolution IS&T teams have resolved the incident. If you continue to experience issues, please contact the IT Help Center. Additional Information The cause…
Resolved: Issues with SCC Job Submissions
Incident Discovery Time: 01:22pm on 04/07/2026 Time of Resolution: 06:28pm on 04/07/2026 Services Impacted: Research Computing Description of Impact Users experienced errors when submitting SCC job sessions. Some users reported failures, while others were still able to continue working. Incident Description and Resolution IS&T teams confirmed a return to normal operation at 06:28pm. The issue…
Resolved: Adobe Creative Cloud access and licensing issues
Incident Discovery Time: 05:25pm on 04/06/2026 Time of Resolution: 06:20pm on 04/06/2026 Services Impacted: Client Computing & Collaboration Services Description of Impact Users were unable to access Adobe Creative Cloud or renew their licenses. Incident Description and Resolution IS&T teams have resolved the incident. If you continue to experience issues accessing Creative Cloud applications, please…
RESOLVED: bu.edu site search outage
Incident Discovery Time: 02:36pm on 02/21/2026 Time of Resolution: 03:47pm on 02/21/2026 Services Impacted: Websites Description of Impact The search functionality on bu.edu was returning zero results for all search queries. This was impacting all users attempting to use site search to navigate or find content on bu.edu. Incident Description and Resolution IS&T teams have…
Resolved: Intermittent Call Failures to BU Phone Numbers
There are reports of intermittent call failures for inbound calls to BU physical phones….
FitRec site experiencing issues
Incident Discovery Time: 04:00pm on 09/21/2025 Services Impacted: Auxiliary Systems Description of Impact Clients are receiving an error when trying to access http://myfitrec.bu.edu Error: 502 – Web server received an invalid response while acting as a gateway or proxy server. There is a problem with the page you are looking for, and it cannot be…
Guest access to the MyBU Student Portal is not sending the correct link to retrieve the password
MyBU Guest Access Services Impacted: Student Systems Description of Impact Guest access to the MyBU Student Portal was not sending the correct link to retrieve the password. **This issue is now resolved….
RESOLVED: VPN Login Issue – Authentication Timeout
RESOLVED: VPN Login Issue – Authentication Timeout
Update: Verizon, our service provider, has extended the restoration time to 1:30 AM on July 12th.
…
Mainframe Shutdown Update: Key Changes for Faculty and Staff from the VP, IS&T & CIO
Dear Colleagues, I would like to take a moment to update you on a significant initiative that has been a priority for IS&T and the University for over a decade: the replacement and retirement of our mainframe and legacy application systems. Our journey began in 2011 with the implementation of SAP for Finance and HR…