RESOLVED – Turnitin Draft Coach is experiencing service degradation.
Incident Discovery Time: 04:59pm on 06/01/2026 Time of Resolution: 09:37am on 06/05/2026 Services Impacted: Assessment Systems, Turnitin Draft Coach Description of Impact The Turnitin Draft Coach service was experiencing some issues. EdTech looked into it with the vendor. Incident Description and Resolution IS&T teams have resolved the incident. The Turnitin Draft Coach service has been…
RESOLVED: Xfinity WiFi outage across multiple residential buildings
Incident Discovery Time: 01:35pm on 06/02/2026 Time of Resolution: 09:53pm on 06/02/2026 Services Impacted: Xfinity WiFi outage across multiple residential buildings Description of Impact A vendor-related issue caused the Xfinity WiFi outage across multiple residential buildings. Incident Description and Resolution Comcast resolved the issue, as reported by the service provider – Instructed affected students may…
Resolved: Blackboard information was not updating correctly
IS&T teams identified the problem as another database job operating at the same time….
RESOLVED: Shared Computing Cluster (SCC) Offline – Power Outage
Incident Discovery Time: 02:18am on 04/19/2026 Time of Resolution: 06:00am on 04/19/2026 Services Impacted: Research Computing, Shared Computing Cluster (SCC) Description of Impact An ITIC Level 4 power sag on the utility power feed caused several circuit breakers to trip due to overcurrent on some circuits in the facility, resulting in a power outage in…
Resolved: Kaltura is currently unavailable
Incident Discovery Time: 03:28pm on 04/09/2026 Services Impacted: Teaching & Learning Technologies Description of Impact Kaltura was unavailable. Users may have been unable to access or view media content. Incident Description and Resolution IS&T teams have resolved the incident. If you continue to experience issues, please contact the IT Help Center. Additional Information The cause…
Resolved: Issues with SCC Job Submissions
Incident Discovery Time: 01:22pm on 04/07/2026 Time of Resolution: 06:28pm on 04/07/2026 Services Impacted: Research Computing Description of Impact Users experienced errors when submitting SCC job sessions. Some users reported failures, while others were still able to continue working. Incident Description and Resolution IS&T teams confirmed a return to normal operation at 06:28pm. The issue…
Resolved: Adobe Creative Cloud access and licensing issues
Incident Discovery Time: 05:25pm on 04/06/2026 Time of Resolution: 06:20pm on 04/06/2026 Services Impacted: Client Computing & Collaboration Services Description of Impact Users were unable to access Adobe Creative Cloud or renew their licenses. Incident Description and Resolution IS&T teams have resolved the incident. If you continue to experience issues accessing Creative Cloud applications, please…
RESOLVED: bu.edu site search outage
Incident Discovery Time: 02:36pm on 02/21/2026 Time of Resolution: 03:47pm on 02/21/2026 Services Impacted: Websites Description of Impact The search functionality on bu.edu was returning zero results for all search queries. This was impacting all users attempting to use site search to navigate or find content on bu.edu. Incident Description and Resolution IS&T teams have…
Resolved: Intermittent Call Failures to BU Phone Numbers
There are reports of intermittent call failures for inbound calls to BU physical phones….
FitRec site experiencing issues
Incident Discovery Time: 04:00pm on 09/21/2025 Services Impacted: Auxiliary Systems Description of Impact Clients are receiving an error when trying to access http://myfitrec.bu.edu Error: 502 – Web server received an invalid response while acting as a gateway or proxy server. There is a problem with the page you are looking for, and it cannot be…