Incident Discovery Time: 10:30am on 09/11/2024 Services Impacted: Server Infrastructure, Azure Virtual Desktop Down/Degraded Description of Impact This is impacting access to the Common Lab, other VM pools, and all virtualized applications. Current Status Microsoft has not yet identified the cause of the incident, but are investigating. Next Update: 12:00am…

The web team is working with the vendor to resolve this issue….

Course Evaluation (Blue) is not allowing the viewing of the results for those that have received notice that results are available….

Kaltura Service Outage…

Scheduled Annual Downtime The SCC will be offline from Wednesday, May 22, 7 am to Friday, May 24, 9 am while the MGHPCC, which houses the SCC, undergoes scheduled annual maintenance. Downtime: May 22, 7 am to Friday, May 24, 9 am. Systems Impacted: SCC (login and batch nodes, home directories and project disk space),…

Reports of errors when trying to access the Links (StudentLink, ShareLink, FacultyLink).
…

Reports of sporadic access issues to multiple systems including WEbEx, Cisco phones, and some BU websites.
…

There was a widespread outage impacting IS&T Services across campus….

Incident Discovery Time: 08:30am on 04/03/2024 Time of Resolution: 09:39am on 04/03/2024 Services Impacted: Server Infrastructure Description of Impact We were encountering server issues affecting user login times or accessibility to our web app: Point and Click (PnC) & REDCap Incident Description and Resolution IS&T teams have resolved the incident. Additional Information If you continue…

Incident Discovery Time: 05:40pm on 04/01/2024 Time of Resolution: 07:40pm on 04/01/2024 Services Impacted: Websites Description of Impact We were encountering login issues with my BU (https://www.mybustudent.bu.edu). Incident Description and Resolution IS&T teams have resolved the incident. Additional Information If you continue to have issues, please contact the IT Help Center at ithelp@bu.edu If you…