Resolved: Duo 2 Factor Authentication Unavailable

Wednesday, December 15th, 2021

Duo service is now restored. Clients are now able to access BU services protected by Duo 2 Factor security without issue….

Resolved: Wireless network on BUMC campus is unavailable.

Sunday, December 12th, 2021

Wireless network on BUMC campus is unavailable….

Major vulnerability in log4j – Immediate action required by all systems & web administrators and others

Saturday, December 11th, 2021

*See below for updates as of 1/3/2022, 3:00 pm A critical vulnerability has been discovered in log4j that is actively being exploited. This is an issue both for systems and web administrators on campus, including those who support products with a web interface, as well as requiring the attention of those that manage relationships with…

Zoom cloud recording retention changes – Review your saved recordings

Friday, December 10th, 2021

Provost Morrison announced last week that the University has updated its requirement to retain recordings of classes delivered through Zoom. Based on feedback from the community, we are extending the announced deadline to March 13, 2022. Starting on this date, Zoom cloud recordings that are at least 180 days old will be automatically deleted, with the exception of…

Resolved: Multiple services unavailable due to Amazon AWS outage. (Echo360, Ariba Guided Buying, Amazon Catalog, and others)

Tuesday, December 7th, 2021

Multiple services unavailable due to Amazon AWS outage. (Echo360, Ariba Guided Buying, Amazon Catalog, and others)…

Resolved: Issues Booking Testing Appointments for 808 Commonwealth Ave

Monday, November 29th, 2021

Students attempting to book testing appointments for 808 Commonwealth Ave (asymptomatic) were intermittently encountering the following error message: “The server encountered an internal error. Please close your browser and try again.”…

Resolved: VPN is currently unavailable from off campus for new connections.

Wednesday, November 17th, 2021

VPN is currently unavailable from off campus for new connections.

Resolved: Searches on www.bu.edu and other BU sites are not returning results.

Monday, November 15th, 2021

Searches on www.bu.edu and other BU sites are not returning results.

Resolved: MyPrint was unavailable for submitting print jobs.

Monday, November 15th, 2021

MyPrint was unavailable for submitting print jobs….

Resolved: BU Wireless Unavailable in Parts of East Campus

Wednesday, November 10th, 2021

BU (802.1x) and BU Guest Wireless networks are unavailable in certain locations within Kilachand Hall, Warren Towers, and The Towers (140 Bay State Road)….