Resolved: Issues Booking Testing Appointments for 808 Commonwealth Ave

Incident Discovery Time: 10:29am on 11/29/2021
Time of Resolution: 04:21pm on 11/29/2021
Services Impacted:

Description of Impact

Students attempting to book testing appointments for 808 Commonwealth Ave (asymptomatic) were intermittently encountering the following error message: "The server encountered an internal error. Please close your browser and try again."

Incident Description and Resolution

Students are now able to book appointments.

Additional Information

This error was a result of increased demand for appointments and the associated queries required to display available times.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 10:29am on 11/29/2021

Services Impacted: Healthway

Description of Impact

Students attempting to book testing appointments for 808 Commonwealth Ave (asymptomatic) are intermittently encountering the following error message: "The server encountered an internal error. Please close your browser and try again."

Current Status

Due to a significant number of appointment bookings being attempted today, server response time is degraded and has resulted in these intermittent errors.

Additional Information

For clients encountering this issue, please re-attempt booking later today.

Next Update: Upon resolution