Incident Discovery Time: 02:06pm on 02/19/2026 Time of Resolution: 04:10pm on 02/26/2026 Services Impacted: Assessment Systems Description of Impact Turnitin was experiencing a known issue where students couldn’t view their grades or feedback within the Tii platform. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was…

Incident Discovery Time: 12:45pm on 02/25/2026 Time of Resolution: 01:42pm on 02/25/2026 Services Impacted: Identity & Access Management (IAM) Description of Impact ‘Bad Gateway’ error trying to access systems. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be shibboleth servers in unhealthy state….

Incident Discovery Time: 11:07am on 02/25/2026 Time of Resolution: 12:23pm on 02/25/2026 Services Impacted: OnBase Description of Impact Some clients were unable to login. Others that were in the system were getting errors when trying to perform actions. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident…

Incident Discovery Time: 10:32am on 02/23/2026 Time of Resolution: 12:55pm on 02/23/2026 Services Impacted: Identity & Access Management (IAM) Description of Impact Error ‘504 Gateway Time-out’ trying to access some systems. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be a vendor issue….

Incident Discovery Time: 04:50pm on 02/21/2026 Time of Resolution: 07:14pm on 02/23/2026 Services Impacted: Identity & Access Management (IAM) Description of Impact Some off-campus Clients were getting ‘The username you entered cannot be identified’ on Portal login. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was…

Incident Discovery Time: 02:36pm on 02/21/2026 Time of Resolution: 03:47pm on 02/21/2026 Services Impacted: Websites Description of Impact The search functionality on bu.edu was returning zero results for all search queries. This was impacting all users attempting to use site search to navigate or find content on bu.edu. Incident Description and Resolution IS&T teams have…

Please be advised that BUworks Finance, Human Resources, and Procurement services will have a brief outage between 7:30am Sunday, February 22, 2026, to 8:00am Sunday, February 22, 2026. This outage is necessary to update security policies to the BUworks platform. For help or assistance anytime, please contact the IT Help Center by emailing ithelp@bu.edu or calling…

MyBU Student will be going through significant system upgrades this weekend. Here’s what you can expect during this time: MyBU Student will be unavailable to users beginning at 9 pm on Friday, February 13 until 3 pm on Sunday, February 15, 2026. Anyone who attempts to log in during this window will receive a maintenance error…

Incident Discovery Time: 06:20am on 02/11/2026 Time of Resolution: 09:13am on 02/11/2026 Services Impacted: Telephone Services, Voicemail and Call Center Distribution Description of Impact The connections between the voicemail and phone tree systems have been severed from the call handler server. This is resulting in callers being unable to reach their voicemail or a call…

Incident Discovery Time: 08:36am on 02/10/2026 Services Impacted: Learning Management Systems, Blackboard Learn Description of Impact Linked course documents may not be accessible. Due to a recent feature update, some files shared or linked in multiple areas within Blackboard may not be accessible or may not open as expected. https://status.blackboard.com/ Current Status Blackboard is currently…