New Microsoft Teams Desktop App: Tuesday 12/5
IS&T is excited to announce the availability of the new Microsoft Teams desktop app. This updated Microsoft Teams carries with it significantly improved performance, especially on Macs, and will be Microsoft’s focus for all future new Teams features. Beginning Tuesday, December 5th, you’ll see a toggle switch in Teams inviting you to try the new…
Planned BUworks Outage: July 28th to July 30th
Please be advised, beginning Friday, July 28, 2023, at 6:00 PM through Sunday, July 30, 2023, approx. 6:00 PM, BUworks Finance, Human Resources, and Procurement services will undergo a scheduled downtime. This is necessary to perform updates to the BUworks platform. During this time, all BUworks services will be unavailable. This includes time entry submission…
Annual Wireless Certificate Update Will Occur on Friday 6/9
Please be advised that Information Services & Technology will perform its annual wireless certificate update on Friday, June 9th. This certificate renewal is part of our continuing effort to improve wireless security across campus. WHAT DO I NEED TO DO? As part of this update, your device may prompt you to accept the new radius.bu.edu…
CS Gold Downtime – Monday, June 12 – From 11 PM to 12 AM
CS Gold Downtime – Monday, June 12 – From 11 PM to 12 AM…
BW Reports were down for about 45 min and access was restored after a configuration CHG was made.
Incident Discovery Time: 02:45pm on 06/06/2023 Time of Resolution: 03:30pm on 06/06/2023 Services Impacted: Infrastructure, Reporting Description of Impact Business Warehouse reports were unavailable for a period of 45 minutes but the access was restored as of 15:30 after a configuration change was made. Cause: Basis was creating a new DB Connection for which they…
CS Gold – Scheduled Maintenance: June 6 from 4:00 AM – 9:00 AM
CS Gold – Scheduled Maintenance: June 6 from 4:00 AM – 9:00 AM…
Temporary Terrier Convenience Points Unavailability – Scheduled Maintenance
Attention: Terrier Convenience Point Users We would like to inform you that a scheduled maintenance activity is planned for this weekend to enhance our system and ensure a better user experience. As a result, there will be a temporary unavailability of Terrier Convenience Points during the maintenance period. Maintenance Details: Start Time: Saturday, 5/20, 11:45…
Planned ServiceNow Outage 2/17 11pm – 2/21
Update – ServiceNow is available. Emails sent to ithelp@bu.edu will be properly routed. Some functionality may not be available until Monday. Please be advised that our ticketing system ServiceNow will be unavailable starting 11pm on Friday, February 17 and will be back up Saturday, February 18. The ServiceNow website as well as emails to ithelp@bu.edu…
Patient Connect: Planned System Downtime 7/20
Please be advised that Patient Connect is scheduled for an outage today 7/20/2022 from 9pm – 12am. Access to Patient Connect will be unavailable during the listed downtimes. We apologize for any inconvenience….
Student Patient Connect: Planned System Downtime
Please be advised that Patient Connect will have scheduled outages on the following dates: Wednesday, July 20, 2022 between 9pm – 12am Tuesday July 26, 2022 between 9pm – 12am Wednesday, July 27, 2022 between 9pm – 12am Access to Patient Connect will be unavailable during the listed downtimes. We apologize for any inconvenience….