Resolved: Identity & Access Management Email Issue

Wednesday, November 20th, 2024

Posted in General News, Incidents

Incident Discovery Time: 10:30am on 11/19/2024

Time of Resolution: 10:30am on 11/20/2024

Services Impacted: Identity & Access Management (IAM)

Description of Impact

Our Identity Management system (SailPoint) was intermittently unable to send emails. This was affecting generated emails for pins, passwords, etc.

Current Status

IS&T teams have identified/mitigated the AWS block that was causing the issue.