RESOLVED: CAMED SITE IS DOWN

Friday, June 27th, 2025

CAMED Site (http://bumc.bu.edu/camed) was slow to load and became unreachable. Performance started to degrade around 7:45AM and became significant at around 8:45AM. The site was reported as unreachable around 10:15AM. Teams were notified and were able to resolve the issue shortly after it was reported….

Resolved: BU websites are intermittently unavailable.

Wednesday, May 7th, 2025

BU websites are intermittently unavailable.

RESOLVED : bi.bu.edu website not responding

Thursday, January 2nd, 2025

Incident Discovery Time: 12:51pm on 01/02/2025 Time of Resolution: 03:06pm on 01/02/2025 Services Impacted: Websites Description of Impact bi.bu.edu website was either not responding, or giving an error. Incident Description and Resolution IS&T teams have resolved the incident by rebooting a server. If you continue to have issues, please contact the IT Help Center. Previous…

RESOLVED MyBU: Applicant Portal Down

Friday, November 15th, 2024

Incident Discovery Time: 06:59am on 11/15/2024 Time of Resolution: 07:18am on 11/15/2024 Services Impacted: Student Systems Description of Impact MyBU: applicant portal down Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to a SalesForce issue If you continue to have issues, please contact the…

Resolved: Questrom website was offline

Saturday, July 13th, 2024

The web team is working with the vendor to resolve this issue….

Resolved: Clients cannot access http://www.bu.edu/mybuaccount and http://www.bu.edu/mybuidentity. This is preventing clients for claiming accounts, changing passwords, etc.

Saturday, March 23rd, 2024

Clients cannot access http://www.bu.edu/mybuaccount and http://www.bu.edu/mybuidentity. This is preventing clients for claiming accounts, changing passwords, etc….

Resolved: A handful of applications are currently unavailable on the BU websites., including search and www.bu.edu/calendars and some department applications.

Thursday, October 13th, 2022

A handful of applications are currently unavailable on the BU websites., including search and www.bu.edu/calendars and some department applications.

Resolved: BU Websites on WordPress were Unavailable.

Wednesday, September 28th, 2022

Clients who visited BU WordPress websites encountered a database error message….

Resolved: Multiple websites and services have been having intermittent issues

Wednesday, July 20th, 2022

Currently, all servers and services are back online….

Resolved: BU websites were unavailable and returning “Error establishing a database connection”

Sunday, February 27th, 2022

BU websites were unavailable and returning “Error establishing a database connection”…