Resolved: Microsoft Authenticator prompts for some BU Clients
Some BU clients with access to Microsoft Office 365 services were encountering an issue where instead of being prompted for Duo 2 Factor,encounter a Microsoft multifactor authentication prompt instead….
Resolved: Blackboard is currently having an issue sending email messages.
Blackboard is currently having an issue sending email messages.
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RESOLVED – BOMGAR remote support tool unavailable
Incident Discovery Time: 08:00am on 12/07/2025 Time of Resolution: 10:11am on 12/07/2025 Services Impacted: Remote Access Services Description of Impact The Bomgar remote access tool was unavailable. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be a vendor issue. If you continue to…
RESOLVED: Blue course evaluation tool giving error when trying to access
Incident Discovery Time: 06:12pm on 12/06/2025 Time of Resolution: 09:31am on 12/07/2025 Services Impacted: Assessment Systems Description of Impact People trying to access Blue, the course evaluation system, were getting an error message. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be SAP…
RESOLVED Fastly WAF : WebCAMP Production/Redcap applications running slow/erroring/inaccessible
Incident Discovery Time: 05:28pm on 12/01/2025 Time of Resolution: 10:45am on 12/04/2025 Services Impacted: WebCAMP/Redcap Applications Description of Impact WebCAMP Production instance very slow, with several users receiving “504 Gateway Timeout” errors. RedCap application slow or not available. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident…
RESOLVED: Website shield.bu.edu is unreachable
Incident Discovery Time: 12:05pm on 12/01/2025 Time of Resolution: 11:12am on 12/03/2025 Services Impacted: Websites Description of Impact Public attempts to access shield.bu.edu are unsuccessful. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be a DNS issue. If you continue to have issues,…
RESOLVED: Error accessing Blue course evaluation tool
Incident Discovery Time: 11:16am on 12/01/2025 Time of Resolution: 01:47pm on 12/01/2025 Services Impacted: Blue Course Evaluation Tool Description of Impact Some people were encountering an Internal Error when trying to use the tool. Incident Description and Resolution IS&T teams have resolved the incident. The cause of this incident was determined to be a networking…
Resolved: Partial Network Outage on the Medical Campus
IS&T teams were able to divert power to the main distribution switch….
Resolved: Partial Campus Network Outage on Medical Campus
The Medical Campus (BUMC) is experienced a partial outage of wired and wireless networking as a result of a power issue….
Resolved: Cloudflare Service Disruption impacting multiple services
A major internet outage by Cloudflare is affecting multiple services including Blackboard, library resources, and other 3rd party services….