Incident Discovery Time: 05:28pm on 12/01/2025 Time of Resolution: 10:45am on 12/04/2025 Services Impacted: WebCAMP/Redcap Applications

Description of Impact

WebCAMP Production instance very slow, with several users receiving “504 Gateway Timeout” errors. RedCap application slow or not available.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident was determined to be related to a change made to a firewall. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 05:28pm on 12/01/2025 Services Impacted: WebCAMP/Redcap Applications

Description of Impact

WebCAMP Production instance very slow, with several users receiving “504 Gateway Timeout” errors. RedCap application slow or not available.

Current Status

IS&T teams have engaged with the vendor to remediate this issue. Next Update: Upon Resolution

Previous Update

Incident Discovery Time: 05:28pm on 12/01/2025 Services Impacted: WebCAMP Production

Description of Impact

WebCAMP Production instance very slow, with several users receiving “504 Gateway Timeout” errors.

Current Status

IS&T teams have engaged the vendor, to investigate the cause of the issue. Next Update: Upon Resolution