Resolved: Issues with SCC Job Submissions
Incident Discovery Time: 01:22pm on 04/07/2026 Time of Resolution: 06:28pm on 04/07/2026 Services Impacted: Research Computing Description of Impact Users experienced errors when submitting SCC job sessions. Some users reported failures, while others were still able to continue working. Incident Description and Resolution IS&T teams confirmed a return to normal operation at 06:28pm. The issue…
Resolved: Adobe Creative Cloud access and licensing issues
Incident Discovery Time: 05:25pm on 04/06/2026 Time of Resolution: 06:20pm on 04/06/2026 Services Impacted: Client Computing & Collaboration Services Description of Impact Users were unable to access Adobe Creative Cloud or renew their licenses. Incident Description and Resolution IS&T teams have resolved the incident. If you continue to experience issues accessing Creative Cloud applications, please…
Resolved: There have been some reports of issues with BU websites loading or displaying 504 errors.
There have been some reports of issues with BU websites loading or displaying 504 errors.
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Resolved: SAP Concur Expense Application – Intermittent Issues
Incident Discovery Time: 09:58am on 03/30/2026 Time of Resolution: 03:49pm on 03/30/2026 Services Impacted: Finance/HR/Procurement Systems Description of Impact Some SAP Concur Expense users are experiencing issues creating expense reports. Incident Description and Resolution The vendor has resolved the incident. If you continue to have issues, please contact the IT Help Center. Previous Update Incident…
Resolved: Microsoft Office 365 Services Degraded
Resolved: Microsoft reported that some users in North America were unable to access Microsoft O365 services….
RESOLVED: Turnitin – students unable to view grades or feedback
Incident Discovery Time: 02:06pm on 02/19/2026 Time of Resolution: 04:10pm on 02/26/2026 Services Impacted: Assessment Systems Description of Impact Turnitin was experiencing a known issue where students couldn’t view their grades or feedback within the Tii platform. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was…
RESOLVED: ‘504 bad gateway’ error when trying to access Cisco/Service Now
Incident Discovery Time: 12:45pm on 02/25/2026 Time of Resolution: 01:42pm on 02/25/2026 Services Impacted: Identity & Access Management (IAM) Description of Impact ‘Bad Gateway’ error trying to access systems. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be shibboleth servers in unhealthy state….
RESOLVED – OnBase: Issues logging in/using application
Incident Discovery Time: 11:07am on 02/25/2026 Time of Resolution: 12:23pm on 02/25/2026 Services Impacted: OnBase Description of Impact Some clients were unable to login. Others that were in the system were getting errors when trying to perform actions. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident…
RESOLVED: Error ‘504 Gateway Time-out’ trying to access some systems
Incident Discovery Time: 10:32am on 02/23/2026 Time of Resolution: 12:55pm on 02/23/2026 Services Impacted: Identity & Access Management (IAM) Description of Impact Error ‘504 Gateway Time-out’ trying to access some systems. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be a vendor issue….
RESOLVED Some Clients are getting ‘The username you entered cannot be identified’ on Portal login
Incident Discovery Time: 04:50pm on 02/21/2026 Time of Resolution: 07:14pm on 02/23/2026 Services Impacted: Identity & Access Management (IAM) Description of Impact Some off-campus Clients were getting ‘The username you entered cannot be identified’ on Portal login. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was…