Resolved: Xfinity Wireless Connectivity Issues
Incident Discovery Time: 09:00am on 08/06/2026 Services Impacted: Xfinity (Comcast) Wireless Description of Impact Clients in areas supported by Xfinity cannot authenticate to their resident network. Current Status Comcast has mitigated this issue. Additional Information The guest wireless is available as a workaround….
RESOLVED: ExamSoft Enterprise Portal Login Issues
Incident Discovery Time: 11:09am on 08/04/2026 Services Impacted: Assessment Systems, Examsoft Description of Impact The ExamSoft Enterprise Portal is currently experiencing an authentication issue that is preventing users from signing in with their Boston University credentials. After entering their BU credentials, users are incorrectly redirected to an ExamSoft login page. Current Status Resolved. IS&T teams…
Resolved: Sonia application was down.
IS&T teams have resolved the incident….
Resolved: Full URL was required to reach some BU websites
Clients were not able to reach BU websites without putting in the full URL….
Resolved: Clients may see an “Internal Server Error” when accessing duomgmt.bu.edu
Some clients may see an “Internal Server Error” when attempting to access duomgmt.bu.edu. …
RESOLVED – Concur Travel: partial outage effecting Travel Planning
Incident Discovery Time: 04:44pm on 06/16/2026 Time of Resolution: 08:23am on 06/17/2026 Services Impacted: Finance/HR/Procurement Systems Description of Impact Clients experienced an error when attempting to book Hilton Hotels. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be due to a partial vendor…
RESOLVED – Turnitin Draft Coach is experiencing service degradation.
Incident Discovery Time: 04:59pm on 06/01/2026 Time of Resolution: 09:37am on 06/05/2026 Services Impacted: Assessment Systems, Turnitin Draft Coach Description of Impact The Turnitin Draft Coach service was experiencing some issues. EdTech looked into it with the vendor. Incident Description and Resolution IS&T teams have resolved the incident. The Turnitin Draft Coach service has been…
RESOLVED: Xfinity WiFi outage across multiple residential buildings
Incident Discovery Time: 01:35pm on 06/02/2026 Time of Resolution: 09:53pm on 06/02/2026 Services Impacted: Xfinity WiFi outage across multiple residential buildings Description of Impact A vendor-related issue caused the Xfinity WiFi outage across multiple residential buildings. Incident Description and Resolution Comcast resolved the issue, as reported by the service provider – Instructed affected students may…
Resolved: Microsoft Fabric (Power BI) Service Degraded
Initial update – Fabric (Power BI) users may experience delays or intermittent access issues due to an unexpected increase in request traffic impacting a portion of the infrastructure. The Microsoft Fabric engineering teams have identified the likely contributing factors and are actively applying mitigations to restore service health. Resolution note – Fabric customers may have…
Resolved: Blackboard information was not updating correctly
IS&T teams identified the problem as another database job operating at the same time….