RESOLVED: VPN Login Issue – Authentication Timeout

Friday, July 11th, 2025

RESOLVED: VPN Login Issue – Authentication Timeout
Update: Verizon, our service provider, has extended the restoration time to 1:30 AM on July 12th.

Mainframe Shutdown Update: Key Changes for Faculty and Staff from the VP, IS&T & CIO

Thursday, July 10th, 2025

Dear Colleagues, I would like to take a moment to update you on a significant initiative that has been a priority for IS&T and the University for over a decade: the replacement and retirement of our mainframe and legacy application systems. Our journey began in 2011 with the implementation of SAP for Finance and HR…

RESOLVED – Blackboard Kaltura Video Loading Issue

Monday, July 7th, 2025

Blackboard Kaltura Video Loading Issue…

Resolved: Intermittent Slowness on MyBUStudent

Tuesday, June 24th, 2025

Intermittent Slowness on MyBUStudent…

Resolved: Intermittent Email Delays

Tuesday, June 10th, 2025

We are experiencing intermittent email delivery issues….

Resolved: Cisco VPN was down

Monday, June 9th, 2025

The cause was determined to be an expired SSL certificate….

Resolved: E-Mail Delivery Delays

Wednesday, June 4th, 2025

Email delivery to @bu.edu addresses was delayed….

Resolved: Elements of BU.edu Websites Unavailable

Tuesday, June 3rd, 2025

Images, custom style sheets, and Gravity Forms file uploads were unavailable on www.bu.edu websites….

Resolved: Blackboard Learn LTI/Connector Issue

Monday, May 19th, 2025

Incident Discovery Time: 11:25am on 05/19/2025 Time of Resolution: 03:16pm on 05/19/2025 Services Impacted: Teaching & Learning Technologies Description of Impact We are were experiencing an issue affecting LTIs and connector content in Blackboard Learn. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident is under investigation….

RESOLVED: BUMC Campus Power Outage

Wednesday, May 14th, 2025

Incident Discovery Time: 02:50pm on 05/14/2025 Incident Resolution Time: 03:27pm on 05/14/2025 Services Impacted: Network Services Description of Impact The BUMC Campus was without power and had limited networking capabilities for about 40 minutes. This was most likely related to a larger power outage affecting South Boston which is also now resolved….