Resolved: South Campus Power Outage – Network Services Unavailable
Incident Discovery Time: 11:15am on 11/6/2026 Time of Resolution: 7:00pm on 11/6/2026 Services Impacted: Assessment Systems, South Campus Network Connectivity Description of Impact A power outage at South Campus affected network connectivity and access to services in multiple buildings. Incident Description and Resolution Eversource and Boston University Facilities Management confirmed that power was restored to…
Planned Maintenance: MyBU Student Portal
On Saturday, November 7th, between 12:00 AM and 5:00 AM, the MyBU Student Portal will be unavailable due to scheduled maintenance. Access to the portal is expected to resume once maintenance is complete….
Resolved: Terrier Web is currently unavailable
Incident Discovery Time: 12:50pm on 11/4/2026 Time of Resolution: 01:40pm on 11/4/2026 Services Impacted: Websites, Terrier Web Description of Impact Terrier Web was unavailable. Users attempting to access the website received a connection error. Incident Description and Resolution The issue has been resolved, and Terrier Web is now available. The server was restarted to restore…
Resolved: Network down at 91 Bay State Rd.
IS&T teams are investigating and believe that network service will soon be restored….
Resolved: Intermittent wifi authentication issues
Some customers may experience intermittent password failures….
Resolved: EZProxy Application was unavailable
Clients were not able to access the EZProxy Application via Chrome this afternoon. Other browsers were working, however….
Resolved: Certain BU Websites / Web Applications Unavailable
IS&T teams have remediated the individual websites affected….
Campus Solutions maintenance
Incident Discovery Time: 09:13am on 10/05/2026 Services Impacted: Student Systems, Campus Solutions Description of Impact Campus Solutions is back up and running. The guest portal remains unavailable, so users cannot access or manage guest accounts. Some users may experience slow page loads. Current Status All services are available except the guest portal, which will remain…
RESOLVED: MyPrint service outage
Incident Discovery Time: 10:22am on 10/1/2026 Time of Resolution: 07:15pm on 10/1/2026 Services Impacted: Printing, MyPrint Description of Impact Multiple reports from the MyPrint web portal indicated that clients were unable to release their print jobs. Incident Description and Resolution IS&T teams have resolved the incident. If you continue to have issues, please contact the…
RESEOLVED: MyPrint Services Outage
Incident Discovery Time: 02:23pm on 06/01/2026 Time of Resolution: 02:58pm on 06/05/2026 Services Impacted: MyPrint Service Outage Description of Impact Multiple students reported that the MyPrint service was currently unavailable. The issue was confirmed across several campus locations, including Yawkey, 610 Beacon St., the Kilachand Honors College residence, and Mugar Library. Incident Description and Resolution…