Resolved: Microsoft Office 365 Services Degraded
Resolved: Microsoft reported that some users in North America were unable to access Microsoft O365 services….
RESOLVED: Turnitin – students unable to view grades or feedback
Incident Discovery Time: 02:06pm on 02/19/2026 Time of Resolution: 04:10pm on 02/26/2026 Services Impacted: Assessment Systems Description of Impact Turnitin was experiencing a known issue where students couldn’t view their grades or feedback within the Tii platform. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was…
RESOLVED: ‘504 bad gateway’ error when trying to access Cisco/Service Now
Incident Discovery Time: 12:45pm on 02/25/2026 Time of Resolution: 01:42pm on 02/25/2026 Services Impacted: Identity & Access Management (IAM) Description of Impact ‘Bad Gateway’ error trying to access systems. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be shibboleth servers in unhealthy state….
RESOLVED – OnBase: Issues logging in/using application
Incident Discovery Time: 11:07am on 02/25/2026 Time of Resolution: 12:23pm on 02/25/2026 Services Impacted: OnBase Description of Impact Some clients were unable to login. Others that were in the system were getting errors when trying to perform actions. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident…
RESOLVED: Error ‘504 Gateway Time-out’ trying to access some systems
Incident Discovery Time: 10:32am on 02/23/2026 Time of Resolution: 12:55pm on 02/23/2026 Services Impacted: Identity & Access Management (IAM) Description of Impact Error ‘504 Gateway Time-out’ trying to access some systems. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be a vendor issue….
RESOLVED Some Clients are getting ‘The username you entered cannot be identified’ on Portal login
Incident Discovery Time: 04:50pm on 02/21/2026 Time of Resolution: 07:14pm on 02/23/2026 Services Impacted: Identity & Access Management (IAM) Description of Impact Some off-campus Clients were getting ‘The username you entered cannot be identified’ on Portal login. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was…
RESOLVED: bu.edu site search outage
Incident Discovery Time: 02:36pm on 02/21/2026 Time of Resolution: 03:47pm on 02/21/2026 Services Impacted: Websites Description of Impact The search functionality on bu.edu was returning zero results for all search queries. This was impacting all users attempting to use site search to navigate or find content on bu.edu. Incident Description and Resolution IS&T teams have…
RESOLVED: Voicemail and Call Centers Not Reachable
Incident Discovery Time: 06:20am on 02/11/2026 Time of Resolution: 09:13am on 02/11/2026 Services Impacted: Telephone Services, Voicemail and Call Center Distribution Description of Impact The connections between the voicemail and phone tree systems have been severed from the call handler server. This is resulting in callers being unable to reach their voicemail or a call…
Blackboard Learn – Linked documents may not be accessible
Incident Discovery Time: 08:36am on 02/10/2026 Services Impacted: Learning Management Systems, Blackboard Learn Description of Impact Linked course documents may not be accessible. Due to a recent feature update, some files shared or linked in multiple areas within Blackboard may not be accessible or may not open as expected. https://status.blackboard.com/ Current Status Blackboard is currently…
Resolved: Intermittent issues with network access from campus. This is affecting authentication in some cases
Intermittent issues with network access from campus. This is affecting authentication in some cases…