RESOLVED: VPN Login Issue – Authentication Timeout
RESOLVED: VPN Login Issue – Authentication Timeout
Update: Verizon, our service provider, has extended the restoration time to 1:30 AM on July 12th.
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Mainframe Shutdown Update: Key Changes for Faculty and Staff from the VP, IS&T & CIO
Dear Colleagues, I would like to take a moment to update you on a significant initiative that has been a priority for IS&T and the University for over a decade: the replacement and retirement of our mainframe and legacy application systems. Our journey began in 2011 with the implementation of SAP for Finance and HR…
RESOLVED – Blackboard Kaltura Video Loading Issue
Blackboard Kaltura Video Loading Issue…
Resolved: Intermittent Slowness on MyBUStudent
Intermittent Slowness on MyBUStudent…
Resolved: Intermittent Email Delays
We are experiencing intermittent email delivery issues….
Resolved: Cisco VPN was down
The cause was determined to be an expired SSL certificate….
Resolved: E-Mail Delivery Delays
Email delivery to @bu.edu addresses was delayed….
Resolved: Elements of BU.edu Websites Unavailable
Images, custom style sheets, and Gravity Forms file uploads were unavailable on www.bu.edu websites….
Resolved: Blackboard Learn LTI/Connector Issue
Incident Discovery Time: 11:25am on 05/19/2025 Time of Resolution: 03:16pm on 05/19/2025 Services Impacted: Teaching & Learning Technologies Description of Impact We are were experiencing an issue affecting LTIs and connector content in Blackboard Learn. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident is under investigation….
RESOLVED: BUMC Campus Power Outage
Incident Discovery Time: 02:50pm on 05/14/2025 Incident Resolution Time: 03:27pm on 05/14/2025 Services Impacted: Network Services Description of Impact The BUMC Campus was without power and had limited networking capabilities for about 40 minutes. This was most likely related to a larger power outage affecting South Boston which is also now resolved….