Campus Solutions maintenance
Incident Discovery Time: 09:13am on 10/05/2026 Services Impacted: Student Systems, Campus Solutions Description of Impact Campus Solutions is back up and running. The guest portal remains unavailable, so users cannot access or manage guest accounts. Some users may experience slow page loads. Current Status All services are available except the guest portal, which will remain…
RESOLVED: MyPrint service outage
Incident Discovery Time: 10:22am on 10/1/2026 Time of Resolution: 07:15pm on 10/1/2026 Services Impacted: Printing, MyPrint Description of Impact Multiple reports from the MyPrint web portal indicated that clients were unable to release their print jobs. Incident Description and Resolution IS&T teams have resolved the incident. If you continue to have issues, please contact the…
RESEOLVED: MyPrint Services Outage
Incident Discovery Time: 02:23pm on 06/01/2026 Time of Resolution: 02:58pm on 06/05/2026 Services Impacted: MyPrint Service Outage Description of Impact Multiple students reported that the MyPrint service was currently unavailable. The issue was confirmed across several campus locations, including Yawkey, 610 Beacon St., the Kilachand Honors College residence, and Mugar Library. Incident Description and Resolution…
Resolved: Desktop printing is unavailable across campus.
Desktop printing is unavailable across campus.
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Resolved: Delayed Blackboard Course Site Creations and Enrollments
New Blackboard Learn course site creations, and enrollments were delayed as a result of an integration issue with Blackboard….
RESOLVED – Blackboard: ‘HTTP ERROR 503’ trying to access learn.bu.edu
Incident Discovery Time: 05:03pm on 08/19/2026 Time of Resolution: 12:40am on 08/20/2026 Services Impacted: Learning Management Systems Description of Impact Blackboard was unavailable Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be a vendor problem. If you continue to have issues, please contact…
Resolved: Voicemail Services were unavailable across BU campuses.
Voicemail messaging services were unavailable across BU Campuses….
Resolved: Voicemail services have been restored across BU campuses.
Voicemail services were unavailable across BU campuses….
Resolved: Xfinity Wireless Connectivity Issues
Incident Discovery Time: 09:00am on 08/06/2026 Services Impacted: Xfinity (Comcast) Wireless Description of Impact Clients in areas supported by Xfinity cannot authenticate to their resident network. Current Status Comcast has mitigated this issue. Additional Information The guest wireless is available as a workaround….
RESOLVED: ExamSoft Enterprise Portal Login Issues
Incident Discovery Time: 11:09am on 08/04/2026 Services Impacted: Assessment Systems, Examsoft Description of Impact The ExamSoft Enterprise Portal is currently experiencing an authentication issue that is preventing users from signing in with their Boston University credentials. After entering their BU credentials, users are incorrectly redirected to an ExamSoft login page. Current Status Resolved. IS&T teams…