Resolved: Concur – Issue with receipt images. All other Concur functions are working as expected.

Wednesday, August 3rd, 2016

Some people were seeing a “concur imaging service unavailable” message when viewing receipts attached to expense report headers and line items. All other Concur functions were working as expected. Full service has been restored….

Resolved: Guest Wireless network may be inaccessible

Monday, August 1st, 2016

The Guest Wireless network was inaccessible to some clients….

Resolved: Service Impacting Incident – Multiple Services

Wednesday, July 27th, 2016

Service Impacting Incident – Multiple Services…

OnBase unavailable from 7/29 at 5:30 p.m. until 8/1 at 9:00 a.m.

Tuesday, July 26th, 2016

Update: The OnBase upgrade was successfully completed. OnBase is being upgraded from version 15 to version 16 over the weekend of July 29th through 31st.  IMPACT:  Documents and data already stored in OnBase will not be impacted.  The production OnBase system will not be available to add or retrieve documents during the upgrade process. Please see the important dates below.  Web Client URL links will not change.  Your desktop…

Resolved: The Axis TV / Visix server is currently inaccessible.

Tuesday, July 26th, 2016

The Axis TV / Visix server was inaccessible. The only content displayed on the various screens was existing content. New content couldn’t be added and current content couldn’t be changed. Full service has been restored….

OnBase will be unavailable from 7/22 at 5:30 p.m. until 7/25 at 8:00 a.m.

Wednesday, July 20th, 2016

IS&T is in the process of conducting a routine upgrade of the OnBase software from version 15 to version 16.  This message is to remind you of the OnBase outage scheduled for this weekend.  Friday, July 22nd, 5:30 pm – Sunday July 24th: OnBase unavailable while the database is upgraded. Monday  July 25th, 8:00 am –…

Resolved: Some clients are unable to download reports from BUworks

Thursday, July 14th, 2016

Please read this article for a workaround to the issue. …

Resolved: Concur Travel & Expense Reporting – Service Degraded

Friday, July 8th, 2016

The vendor reported performance issues with Concur Travel and Expense with their imaging system. Images are either slow loading or failing to load….

RESOLVED: Some BU Web sites were inaccessible.

Tuesday, July 5th, 2016

RESOLVED: Some BU Web sites were inaccessible….

RESOLVED: Google Calendar – Intermittent Service Issues

Thursday, June 30th, 2016

RESOLVED: Google Calendar – Intermittent Service Issues…