Archive for the ‘General News’ Category

Update – ServiceNow is available. Emails sent to ithelp@bu.edu will be properly routed. Some functionality may not be available until Monday. Please be advised that our ticketing system ServiceNow will be unavailable starting 11pm on Friday, February 17 and will be back up Saturday, February 18. The ServiceNow website as well as emails to ithelp@bu.edu…

Several fraudulent emails are being received by members of the BU community. This communication is to alert you to this particular fraud and to help you spot phishing emails in general. If you receive a suspicious email, forward it to abuse@bu.edu. Summary of Incident: BUPD is reminding our community to remain vigilant about fraud. Many…

Please be advised that certain BUworks Finance, Human Resources, and Procurement services will have scheduled downtime on Sunday, February 12, 2023, from 8:00 am through 1:00 pm. This downtime is necessary to perform software updates to the BUworks platform. BUworks services, including time entry submission and approval, paystub viewing, journal entries, bank updates and address…

Kuali Service are back online…

Incident Discovery Time: 03:15pm on 01/31/2023 Services Impacted: Storage & Backup Services Description of Impact We were experiencing issues with the Google Shared Drive. The error message that was being received is that the drive is over its “100GB limit”. Current Status The issue with Google Shared Drive has been resolved. Next Update: 07:35pm Previous…

Network services are degraded or unavailable across all campuses.
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Reports of network issues across all campuses….

MyMedia.bu.edu (Kaltura) is unavailable
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Resolved: inconsistent access to The Links. The service has been fixed and The Links services are fully restored. …

TutorTrac is back online….