RESOLVED: My Media / Kaltura outage
Incident Discovery Time: 10:39am on 01/09/2026 Time of Resolution: 12:54pm on 01/09/2026 Services Impacted: Teaching & Learning Technologies, Kaltura – My Media Description of Impact Faculty and staff could not access mymedia.bu.edu (receiving “site can’t be reached” error), and the Kaltura tool feature was also not functioning. Incident Description and Resolution The services have been…
RESOLVED: Issue with the synchronization of the Campus Solutions to the Blackboard environment.
There is an issue with the synchronization of the Campus Solutions to the Blackboard environment.
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RESOLVED Blackboard: LTI Services down- Globally
Multiple integrations within Blackboard are not working, e.g. Kaltura, ECHO360, book publisher content, turnitin.
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RESOLVED Blackboard: Campus Solution feeds didn’t load last night
Incident Discovery Time: 09:48am on 07/16/2025 Time of Resolution: 12:11pm on 07/16/2025 Services Impacted: Blackboard Description of Impact Feeds from Campus Solutions into Blackboard did not run last night – updates may not have transferred into Blackboard. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was…
Resolved: TurnItIn’s Google integration is offline
The vendor has resolved this issue….
Resolved: MedHub has been fixed
The vendor has resolved the issue with bu.medhub.com ….
Resolved: MedHub was down
The BUMC Educational Technology team worked with the vendor to resolve the issue….
Resolved: Issues with Fall 2024 course evaluation reports (Blue)
Reports within Blue (Course Evaluation tool) were unavailable for some clients for Fall 2024 course evaluations….
Resolved: Blue portal outage.
We have received multiple reports of evaluations not appearing on the Blue Portal….
Resolved: Course Evaluations are currently unavailable.
Course Evaluations are currently unavailable….