Wednesday, January 15th, 2025
Incident Discovery Time: 08:00am on 01/15/2025
Time of Resolution: 03:54pm on 01/15/2025
Services Impacted: Teaching & Learning Technologies
Description of Impact
The MedHub website was not loading correctly. This caused issues to Med students, faculty and doctors as it prevented them from entering evaluations.
Incident Description and Resolution
The BUMC Educational Technology team worked with the vendor to resolve the issue.
Additional Information
The cause of this incident is still under investigation.
If you continue to have issues, please contact the
IT Help Center.
Previous Update
Incident Discovery Time: 08:00am on 01/15/2025
Services Impacted: Teaching & Learning Technologies
Description of Impact
The MedHub website is not loading correctly.
Current Status
BUMC – Educational Technology is working with the vendor to resolve this issue. After troubleshooting with our own website team, the problem was determined to be on the vendor side -possibly related to caching.
Next Update: 07:00pm
Previous Update
Incident Discovery Time: 08:00am on 01/15/2025
Services Impacted: Teaching & Learning Technologies
Description of Impact
The MedHub site is down: https://bu.medhub.com/ . Visitors receive the mobile site, and when clicking on Full Site, they receive a javascript error.
Current Status
BUMC – Educational Technology is working on this with the vendor, MedHub.
Additional Information
This site is used for evaluations of students, professors and doctors, but is not impacting patient visits.
Next Update: 02:30pm
