Resolved: Issues with Fall 2024 course evaluation reports (Blue)
Friday, January 3rd, 2025
Incident Discovery Time: 10:14am on 12/22/2024
Time of Resolution: 10:30am on 01/07/2025
Services Impacted: Teaching & Learning Technologies, Course Evaluations
Description of Impact
Reports within Blue (Course Evaluation tool) were unavailable for some clients for Fall 2024 course evaluations.
Incident Description and Resolution
The reporting issue with Blue has been corrected and the remaining individual course reports will be generated and sent out over the next few days. You will receive an email from Blue when the report is ready for viewing, if you have not already received it.
If you continue to have issues, please contact the IT Help Center.
Previous Update
Incident Discovery Time: 10:14am on 12/22/2024
Services Impacted: Teaching & Learning Technologies, Course Evaluations
Description of Impact
Over intersession, our Blue instance was upgraded to version 9.2.5. The system was offline during the upgrade. Reports should be working normally now that we are back online, but there have been several issues post-upgrade, including reports. Currently working with the vendor to address these issues.
Current Status
IS&T Teams are currently working with the Vendor (Explorance) to make some adjustments. Not all reports were built. Once work is completed, the reports will be created.
Next Update: At Vendor Resolution