Resolved: Reports of sporadic access issues to multiple systems including WEbEx, Cisco phones, and some BU websites.
Reports of sporadic access issues to multiple systems including WEbEx, Cisco phones, and some BU websites.
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Resolved: VPN, Wireless, Authentication, WordPress
There was a widespread outage impacting IS&T Services across campus….
Resolved: Server issues affecting user login times or accessibility to Web Apps: Point and Click (PnC) & REDCap
Incident Discovery Time: 08:30am on 04/03/2024 Time of Resolution: 09:39am on 04/03/2024 Services Impacted: Server Infrastructure Description of Impact We were encountering server issues affecting user login times or accessibility to our web app: Point and Click (PnC) & REDCap Incident Description and Resolution IS&T teams have resolved the incident. Additional Information If you continue…
Resolved: Login issues with my BU
Incident Discovery Time: 05:40pm on 04/01/2024 Time of Resolution: 07:40pm on 04/01/2024 Services Impacted: Websites Description of Impact We were encountering login issues with my BU (https://www.mybustudent.bu.edu). Incident Description and Resolution IS&T teams have resolved the incident. Additional Information If you continue to have issues, please contact the IT Help Center at ithelp@bu.edu If you…
Resolved: Server issues affecting user login times or accessibility to Web Apps: Point and Click (PnC) & REDCap
Incident Discovery Time: 05:45pm on 04/01/2024 Time of Resolution: 07:40pm on 04/01/2024 Services Impacted: Server Infrastructure Description of Impact We were encountering server issues affecting user login times or accessibility to our web app: Point and Click (PnC) & REDCap Incident Description and Resolution IS&T teams have resolved the incident. Additional Information If you continue…
Resolved: Issues with form submissions across all WordPress sites.
Incident Discovery Time: 10:35am on 04/01/2024 Time of Resolution: 11:17am on 04/01/2024 Services Impacted: Description of Impact We were encountering issues with form submissions across all WordPress sites. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information If you continue to have issues, please contact the IT Help Center. Previous Update Incident…
Resolved: Clients cannot access http://www.bu.edu/mybuaccount and http://www.bu.edu/mybuidentity. This is preventing clients for claiming accounts, changing passwords, etc.
Clients cannot access http://www.bu.edu/mybuaccount and http://www.bu.edu/mybuidentity. This is preventing clients for claiming accounts, changing passwords, etc….
Resolved: Receiving errors when trying to access the Links (StudentLink, ShareLink, FacultyLink, etc.)
Receiving errors when trying to access the Links (StudentLink, ShareLink, FacultyLink, etc.)
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Resolved: Wired and wireless network is unavailable at Danielsen Hall (512 Beacon Street)
Wired and wireless network is unavailable at Danielsen Hall (512 Beacon Street)
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Resolved: Adobe License Tool malfunction
Affected clients were corrected in the AdobeCC License tool and notified of the correction via email….