Important Changes to Duo TODAY!

February 4, 2025: Boston University is no longer supporting text message or phone call options for Duo Multi-Factor Authentication (Duo MFA). Going forward, Duo Push via the Duo Mobile App will be the primary method for authentication.

What This Means for You:

If you’re already using Duo Push, no action is needed — everything will continue as usual.

If you haven’t set up Duo Push yet, here’s what you need to do:

    1. Download the Duo Mobile App on your smartphone or tablet (available for iOS and Android).
    2. Contact the BU IT Help Center at ithelp@bu.edu or call 617-353-4357 (HELP) for a link to activate the Duo mobile app via text message.
    3. Log into any BU online application or service and you will then see Duo Push as an option to authenticate.

    For individuals who are unable to use the Duo Mobile App, a hardware security key is an available alternative. or more information visit the Duo webpage.

    Need Assistance?

    If you have any questions or need help setting up Duo Push, please don’t hesitate to reach out to BU IT Help at ithelp@bu.edu or call 617-353-4357 (HELP).

    Thank you for your attention to this important update.

    BU Information Security