Archive for the ‘Incidents’ Category

Connectivity to the Guest WiFi was intermittently unavailable….

Some users were unable to send or receive images in Microsoft Teams. Users might receive the error message ‘Failed to open an image’….

Wireless Network Issue Affecting Graduation Housing. …

Active Directory Sync Issue Affecting Access to Some BU Services
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Broadcast email outage….

Cisco Finesse portal outage. IS&T is currently working with the vendor….

Thanks to a huge effort by the IT Help Center and our local IT Partners, swift and significant progress has been made to rectify the effects of the outage at Boston University. However, as it typically happens with major global events, threat actors have jumped on the opportunity, leveraging the chaos. Dozens of domains referencing…

Windows computers are blue screening and when rebooted loop back to the bluescreen due to a CloudStrike file update.
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Incident Discovery Time: 03:15pm on 07/11/2024 Incident Resolution Time: 4:30pm on 7/11/2024 Services Impacted: Infrastructure Description of Impact Several locations on campus lost power. Current Status Currently, it is known that BUA, the IT Help Center, 930/940 Comm Ave have all regained power.SAR also lost power earlier, but it has since returned. —-Previous—– Incident Discovery…

Eversource reported a power outage in South Campus that lasted through 8:30pm on 6/30/24….