Incident Discovery Time: 04:30pm on 08/16/2024
Time of Resolution: 02:30pm on 08/19/2024

Services Impacted: Websites

Description of Impact

terrier-web.bu.edu was down.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident is still under investigation.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 04:49pm on 08/16/2024

Services Impacted: TerrierWeb

Description of Impact

TerrierWeb which provides access to Terrier Card photo uploads, Laundry machine status, and Convenience Points transaction history is unavailable with a connection reset error message.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Next Update: Upon Resolution