RESOLVED : bi.bu.edu website not responding
Incident Discovery Time: 12:51pm on 01/02/2025 Time of Resolution: 03:06pm on 01/02/2025 Services Impacted: Websites Description of Impact bi.bu.edu website was either not responding, or giving an error. Incident Description and Resolution IS&T teams have resolved the incident by rebooting a server. If you continue to have issues, please contact the IT Help Center. Previous…
RESOLVED: IS&T Hosted Filemaker Server not available
Incident Discovery Time: 09:25am on 01/02/2025 Time of Resolution: 09:59am on 01/02/2025 Services Impacted: IS&T Hosted FileMaker Server Description of Impact FileMaker Server was unavailable Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be incorrect entry of server into a non-license compliance state….
Resolved: Blue portal outage.
We have received multiple reports of evaluations not appearing on the Blue Portal….
Resolved: Kaltura Video Upload Issue
Clients attempting to upload video to Kaltura were unable to do so….
Resolved: Course Evaluations are currently unavailable.
Course Evaluations are currently unavailable….
Resolved: Microsoft Outlook and Teams issues
Clients were unable to access or use some Microsoft 365 services and features….
RESOLVED: Blackboard Learn Intermittent Access Issues
Incident Discovery Time: 10:00am on 11/22/2024 Time of Resolution: 09:00pm on 11/22/2024 Services Impacted: Learning Management Systems, Blackboard Learn Description of Impact Blackboard Learn was experiencing intermittent access issues to course links/attachments affecting a subset of clients. Incident Description and Resolution A rolling restart of Blackboard Learn was conducted by the vendor. This was not…
Resolved: Identity & Access Management Email Issue
Incident Discovery Time: 10:30am on 11/19/2024 Time of Resolution: 10:30am on 11/20/2024 Services Impacted: Identity & Access Management (IAM) Description of Impact Our Identity Management system (SailPoint) was intermittently unable to send emails. This was affecting generated emails for pins, passwords, etc. Current Status IS&T teams have identified/mitigated the AWS block that was causing the…
RESOLVED MyBU: Applicant Portal Down
Incident Discovery Time: 06:59am on 11/15/2024 Time of Resolution: 07:18am on 11/15/2024 Services Impacted: Student Systems Description of Impact MyBU: applicant portal down Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to a SalesForce issue If you continue to have issues, please contact the…
Academic Data Warehouse: Out of Service
Incident Discovery Time: 08:09am on 11/14/2024 Services Impacted: Database Administration Description of Impact Academic Data Warehouse: Out of Service Current Status The Database is back up, however reporting is delayed by approx. 6 hours due to the earlier outage Additional Information P2 already resolved. This update is to make people aware of the delayed reporting….