Resolved: Clients may be unable to access websites outside of Boston University via the wireless network on Charles River Campus

Wednesday, May 25th, 2016

Clients were unable to access the internet via the Boston University wireless network on the Charles River Campus. Later on, access to sites outside of the Boston University wireless network on the Charles River Campus was unavailable without establishing a VPN connection or using a wired connection as a workaround. Full service has been restored….

Resolved: Wireless service is unavailable at the College of General Studies (CGS) and 677 Beacon Street.

Tuesday, May 24th, 2016

Wireless service was unavailable at the College of General Studies (CGS) and 677 Beacon Street. It was also briefly unavailable at 1010 Commonwealth Avenue and the College of Fine Arts (CFA). Full service has been restored….

Some Exchange clients are experiencing intermittent access to public folders

Thursday, May 19th, 2016

Some Exchange clients are experiencing intermittent access to public folders. IS&T teams are investigating the issue. This post will be updated when the issue has been resolved….

Resolved: Network services were unavailable at 273 Babcock Street due to a power outage.

Friday, May 13th, 2016

Network services were unavailable at 273 Babcock Street due to a power outage. This also affected the Kennel Club. Full service has been restored….

RESOLVED: ServiceNow was unavailable

Tuesday, May 10th, 2016

RESOLVED: ServiceNow was unavailable…

Maintenance: The Shared Computing Cluster will be unavailable for approximately 48 hours starting on Monday, May 16th at 12:00 pm

Monday, May 9th, 2016

The Massachusetts Green High-Performance Computing Center (MGHPCC) and the Shared Computing Cluster (SCC) will be offline for scheduled maintenance on Monday, May 16th, starting at 12:00 pm. The system is expected to be offline until 12:00pm on Wednesday, May 18th. Updates can be found on the SCC System Status page. Additionally, this post will be…

Resolved: ServiceNow is sporadically unavailable

Monday, May 2nd, 2016

The vendor has resolved the incident.

Resolved: Skype for Business was experiencing login issues

Friday, April 29th, 2016

Skype for Business was having an issue where some users may experience problems accessing or using services or features. Full service has been restored….

Resolved: BU OneDrive and Sharepoint Online are in read-only mode

Monday, April 25th, 2016

Microsoft has resolved the incident.

Resolved: System for accepting payments online is not currently available

Wednesday, April 20th, 2016

The system for accepting online payments through the web was unavailable. This included any sites that use Telegraph for accepting credit cards, Give the Point (BU Convenience points) and student tuition deposits. Full service has been restored….