Incident Discovery Time: 05:30am on 05/25/2016 Time of Resolution: 10:15am on 05/25/2016 Services Impacted: Wireless Network

Description of Impact

Clients were unable to access the internet via the Boston University wireless network on the Charles River Campus. Later on, access to sites outside of the Boston University wireless network on the Charles River Campus was unavailable without establishing a VPN connection or using a wired connection as a workaround. Full service has been restored.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident is under investigation. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 05:30am on 05/25/2016 Services Impacted: Wireless Network

Description of Impact

Clients may be unable to access websites outside of Boston University via the wireless network on the Charles River Campus. Establishing a VPN connection or connecting to a wired connection are workarounds for this issue.

Current Status

IS&T teams have identified the cause of this incident, and are actively working on a resolution. Next Update: 11:00am

Previous Update

Incident Discovery Time: 05:30am on 05/25/2016 Services Impacted: Wireless Network

Description of Impact

Wireless network may be unavailable at many locations on the Charles River Campus.

Current Status

IS&T teams have identified the cause of this incident, and are actively working on a resolution. Next Update: 10:00am

Previous Update

Incident Discovery Time: 05:30am on 05/25/2016 Services Impacted: Wired Network, Wireless Network

Description of Impact

The network is unavailable at the Hotel Commonwealth.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating. Next Update: Upon incident resolution.