RESOLVED: MyBU Applicant Link/Salesforce Unavailable
RESOLVED: MyBU Applicant Link/Salesforce Unavailable…
Desktop Backup & Restore Service Upgrade
On Tuesday, November 12, 2019 from 5:00 am to 6:30 am, maintenance will be performed on the Code42 server hosting the Desktop Backup & Restore service. Code42 client backups will continue to run as normal. Configuration changes and restores may be unavailable during this change period. Going forward, multi-factor authentication utilizing Duo Security will be…
Resolved: Office 365 email is unavailable via web browsers and some other mobile devices
The IT Help Center Service Desk received multiple reports of an inability to access O365 email (adfs.bu.edu connection errors) via iPhones and web browsers. Full service has been restored….
Resolved: Multiple reports of wireless access issues reported at Warren Towers and 515 Park Street
The IT Help Center had received multiple reports of no wireless access at Warren Towers and 515 Park Street (South Campus). Full service has been restored….
Resolved: BU website is unresponsive
BU.EDU unavailable…
Resolved: Kaltura is experiencing a partial outage.
We have received reports that recordings in Zoom are not uploading to Kaltura automatically when users have specified their ID. Kaltura reports a partial outage….
Resolved: Main support portal currently experiencing issues
Boston University’s main support contact was experiencing issues passing on the support requests to various support groups on campus. Full service has been restored….
RESOLVED: Concur Expense, Invoice and Request pages are unavailable.
Concur service is degraded. Concur Expense and Invoice functions are not working correctly….
RESOLVED: Nelnet (Cashier) Service Issues
RESOLVED: Nelnet (Cashier) Service Issues…
RESOLVED: Shared Computing Cluster (SCC) Unavailable
RESOLVED: Shared Computing Cluster (SCC) Unavailable…